Sub 37 LFO sync issues and non-responsive panel
Posted: Thu Mar 16, 2017 8:51 pm
Hey all!
I just got a Sub 37 a week ago, and have run into some serious issues. I'm trying to determine if mine is broken, or if I'm just doing it wrong.
The issues:
1. The panel can become non-responsive, and freeze the instrument for a couple minutes, or until I power cycle it. This seems to occur more when I have an LFO synced to midi. The front panel will completely freeze as shown in the videos. One time, while frozen, I pressed the Save button which caused the small display to go haywire - also in the videos.
2. A midi synced LFO will double trigger on some days, but works perfectly on other days! The midi synced LFO became an issue in the last few days. I'm using a patch that worked fine about 5 days ago, and I've added a recording of each to the dropbox linked above. In general I feel like the processor has something going on in the background causing it to misfire for the LFOs.
The evidence:
Videos of the panel freezing, as well as the LFO sync issue.
https://www.dropbox.com/sh/nglnui8877up ... FRVAa?dl=0
So far I've tried...
I've talked to Moog tech support yesterday. They suggested it may be a midi feedback issue, and suggested I disable sending and receiving programs changes, so I've tried that.
I've also tried using the midi din port instead of USB. Specifically, I had the midi in port as the only port used, and did not have the midi out or USB ports hooked up. I was still able to recreate both issues above.
I'm using Ableton, and tend to use the Sub 37 Editor for loading and saving patches if that matters. I appreciate any help I can get!
I just got a Sub 37 a week ago, and have run into some serious issues. I'm trying to determine if mine is broken, or if I'm just doing it wrong.
The issues:
1. The panel can become non-responsive, and freeze the instrument for a couple minutes, or until I power cycle it. This seems to occur more when I have an LFO synced to midi. The front panel will completely freeze as shown in the videos. One time, while frozen, I pressed the Save button which caused the small display to go haywire - also in the videos.
2. A midi synced LFO will double trigger on some days, but works perfectly on other days! The midi synced LFO became an issue in the last few days. I'm using a patch that worked fine about 5 days ago, and I've added a recording of each to the dropbox linked above. In general I feel like the processor has something going on in the background causing it to misfire for the LFOs.
The evidence:
Videos of the panel freezing, as well as the LFO sync issue.
https://www.dropbox.com/sh/nglnui8877up ... FRVAa?dl=0
So far I've tried...
I've talked to Moog tech support yesterday. They suggested it may be a midi feedback issue, and suggested I disable sending and receiving programs changes, so I've tried that.
I've also tried using the midi din port instead of USB. Specifically, I had the midi in port as the only port used, and did not have the midi out or USB ports hooked up. I was still able to recreate both issues above.
I'm using Ableton, and tend to use the Sub 37 Editor for loading and saving patches if that matters. I appreciate any help I can get!