Sub 37 - Pairs of Keys Playing Same Note/Pitch

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epimeleiaheautou
Posts: 3
Joined: Mon Mar 13, 2017 11:26 am

Sub 37 - Pairs of Keys Playing Same Note/Pitch

Post by epimeleiaheautou » Mon Mar 13, 2017 11:35 am

Hello, just got a brand new Sub 37 and hoping someone can assist me in troubleshooting this. Playing notes from left to right (1-37) all the way up the keyboard, I have noticed the following: keys 6 and 7 play the same note/pitch; 14 and 15 play the same note/pitch; 22 and 23 play the same note/pitch; and 30 and 31 play the same note/pitch. Also connected to computer via USB and found the same thing happening when controlling soft synth. I tried various tunings and had the same findings with those specific pairs of keys. Does this seem strange? Am I missing something obvious here?

DrJustice
Posts: 183
Joined: Mon Sep 28, 2015 4:28 pm

Re: Sub 37 - Pairs of Keys Playing Same Note/Pitch

Post by DrJustice » Mon Mar 13, 2017 2:06 pm

Every 8th note a pair doubles up... Sounds like it could be a short or something in the keyboard scanner, which may very well be in an 8x5 matrix. Might need to be exchanged, but check with Moog first.

Stevie Ray
Posts: 254
Joined: Sun Apr 17, 2016 2:25 pm

Re: Sub 37 - Pairs of Keys Playing Same Note/Pitch

Post by Stevie Ray » Tue Mar 14, 2017 3:56 pm

Are you saying that the same thing happens when you control your Sub-37 with an external controller/sequencer, or does it only happen when you play the Sub-37 keyboard? Sounds like a fault with the keyboard scanning. Sounds like a warranty repair for sure.

epimeleiaheautou
Posts: 3
Joined: Mon Mar 13, 2017 11:26 am

Re: Sub 37 - Pairs of Keys Playing Same Note/Pitch

Post by epimeleiaheautou » Thu Mar 16, 2017 6:58 pm

Yes, only happened when using the Sub 37 keyboard. Tried note calibration routine x2, factory reset, etc. All good, exchanging for new.

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