how fast is the moog repair service?

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vanbohle
Posts: 7
Joined: Mon Feb 15, 2016 1:25 pm

how fast is the moog repair service?

Post by vanbohle » Tue Dec 20, 2016 2:41 pm

hey!
it got this annoying issue with my filter like in this vid:
https://www.youtube.com/watch?v=oln3gV1AU8Q

so i guess i have to change the board??!how fast will the repair be approx? im using it professionally
so i need it to be fixed really soon. other thing is that im not sure where my invoice is, could this
be problem? the second issue is a noisy headphone output, which also seems to occur quiet often.
this problems dont really stand for a the good build quality of moog products :(
i hope moog will pay for the expenses (dsi did this the last time i had a problem with my prophet 6).
so can anyone calm me down or am i fucked ;)?
im living in berlin.

best
ole
windows 8.1
Ableton Liv 9.5
Moog Sub 37
Moog Voyager RME
RME Fireface UC

luczak
Posts: 35
Joined: Sat Aug 02, 2014 10:44 am

Re: how fast is the moog repair service?

Post by luczak » Wed Dec 21, 2016 5:09 pm

Hello
I am in England.I had the same problem last year.
I emailed moog they replied back the same day with their nominated repairer.
I rang the repairer to say I would like to being sub 37 in for filter mend and did they have any in stock.
They had some in stock(they change the whol board).I picked it up a couple of days later.All very quick.
Hope that helps.

luczak
Posts: 35
Joined: Sat Aug 02, 2014 10:44 am

Re: how fast is the moog repair service?

Post by luczak » Wed Dec 21, 2016 5:11 pm

Sorry I should have said there was no charge.The moog email counted as payment.
They weren't bothered about the age but I did nes to give them the number of the sub when I originally rang.

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[email protected]
Posts: 125
Joined: Sat Feb 13, 2016 10:52 am

Re: how fast is the moog repair service?

Post by [email protected] » Thu Dec 22, 2016 2:42 pm

Had the same problem. Read my report here:
viewtopic.php?f=21&t=26131#p159068

Bass Player and Synthesist.
Sub 37 #8490 with SSQ37 Update | Virus TI2 | Elektron MD MNM A4 | Roland SE-02
Mac OS X 10.14 | Cubase Pro 10.0 | Ableton Live 9.6 | MainStage 3 | RME UFX+

Dapifer
Posts: 117
Joined: Fri May 31, 2013 10:05 am
Location: Northern Ireland/Leeds, U.K

Re: how fast is the moog repair service?

Post by Dapifer » Fri Dec 23, 2016 6:00 am

Their customer service is really good and prompt. I was frustrated when I had the Sub 37 filter issue more than once but they're customer service made it easier and luckily since they changed the type of filter pot I've had no issues since.

One time I had my Sub 37 back within a week of sending it off (with a courrier that the distributer arranged themselves)

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