Sub37 filter cutoff knob issue

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markeats
Posts: 3
Joined: Wed May 04, 2016 4:53 pm

Sub37 filter cutoff knob issue

Post by markeats » Wed May 04, 2016 4:57 pm

I've been having some problems with the filter cutoff knob on my Sub37 – there's a point around 12 o'clock when audio cuts in and out (or more accurately I think the filter is closing off fully when it shouldn't).

I sent two messages to Moog via the contact form on the site and an email to [email protected] (who I'd spoken to previously) but haven't gotten replies to any of my messages. I'm posting here in the hope that someone can point me in the right direction or someone from Moog will let me know how to contact them.

Thanks!

Toom
Posts: 84
Joined: Fri Aug 22, 2014 4:38 pm

Re: Sub37 filter cutoff knob issue

Post by Toom » Wed May 04, 2016 8:22 pm

Welcome to the club. They'll fix it for you, but it's a known issues that's plagued earlier models of the Sub 37.

Sihaz
Posts: 124
Joined: Tue May 06, 2014 4:54 am

Re: Sub37 filter cutoff knob issue

Post by Sihaz » Thu May 05, 2016 5:14 am

andy is pretty hard to contact these days. not sure why, he used to be really fast. I gave up trying to get answers about wobbly pots on my sub 37 in the end. decided i'd just live with it and hope they don't get any worse....

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paramnesia
Posts: 126
Joined: Tue Mar 03, 2015 11:35 am
Location: Asheville, NC
Contact:

Re: Sub37 filter cutoff knob issue

Post by paramnesia » Thu May 05, 2016 9:10 am

try contacting moog service technicians by phone directly

Nate Marino
[email protected]
828-251-0090 xt. 204

Taylor Mott
[email protected]
xt. 217

Adam Pryor
[email protected]
xt. 221
Sub37TE V1.2 / 4 X CP-251, 3 x MF-104M, MF-102, MF-107, MF-108M, 4 x Mother32 + 5 x 104HP Eurorack, Windows 7 - 64 Bit | Ableton Live 9.5 + MaxMSP https://www.modulargrid.net/e/racks/view/458782

markeats
Posts: 3
Joined: Wed May 04, 2016 4:53 pm

Re: Sub37 filter cutoff knob issue

Post by markeats » Thu May 05, 2016 2:24 pm

cool thanks for the info and contacts! i'll re-double my efforts to contact the moog team :)

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