Sub 37 volume & Sustain knob ISSUE

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zzzmiguel
Posts: 4
Joined: Sat Jan 02, 2016 9:26 pm

Sub 37 volume & Sustain knob ISSUE

Post by zzzmiguel » Mon Mar 14, 2016 1:15 pm

Hi!

My sub37 has started this weird behaviour, the output volume knob only goes from silence to a fixed volume level, i just can not control the amount, it's just off or a pre fixed value. And then i realised that the sustain knob of the Amplifier Envelope Generator has the same behaviour

- The latest firmware is installed: 1.1.27
- Tried both preset mode and panel mode
- Headphones output works ok

Is this faulty hardware?? :? :? :shock:

Made this video so you can see with your eyes!!!

View My Video
MacbookPro 10.10.4 64 bit
Moog Sub 37
Motu Ultralite
Logic X / Live 9

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till
Posts: 1190
Joined: Tue Nov 22, 2005 6:17 pm
Location: south-west Germany
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Re: Sub 37 volume & Sustain knob ISSUE

Post by till » Tue Mar 15, 2016 1:03 pm

As you are not stating it:
Is there a MIDI or USB cable connected while this is happening?
keep on turning these Moog knobs

Sequence:
Prodigy * minimoog '79 * Voyager * MF102 * MF103 * MF104z * MP201 * Taurus 3 * Minitaur * Sub Phatty * MF105 * Minimoog 2017+ MUSE * One 16

zzzmiguel
Posts: 4
Joined: Sat Jan 02, 2016 9:26 pm

Re: Sub 37 volume & Sustain knob ISSUE

Post by zzzmiguel » Tue Mar 15, 2016 1:42 pm

For the video example no cables connected, only power and audio out...
...tried with usb connected and still same prob.

thanks
MacbookPro 10.10.4 64 bit
Moog Sub 37
Motu Ultralite
Logic X / Live 9

zzzmiguel
Posts: 4
Joined: Sat Jan 02, 2016 9:26 pm

Re: Sub 37 volume & Sustain knob ISSUE

Post by zzzmiguel » Tue Mar 15, 2016 3:33 pm

No midi or usb cable connected...
??? any thoughts???
MacbookPro 10.10.4 64 bit
Moog Sub 37
Motu Ultralite
Logic X / Live 9

Control_Voltage
Posts: 119
Joined: Mon Sep 16, 2013 12:59 pm

Re: Sub 37 volume & Sustain knob ISSUE

Post by Control_Voltage » Wed Mar 23, 2016 2:56 pm

Hi there!

Andy from Moog Tech Support here! If you email me or one of my assistants we can provide some file and instructions for recalibrating the potentiometers. This may solve the problem. If it does not, then there may be an issue with the pots themselves and we will need to repair this for you.

Here is the contact information you will need:

Andy Hughes, Service Manager
[email protected]
828-251-0090 xt 221

Nate Marino
[email protected]
xt. 204

Taylor Mott
[email protected]
xt. 217

Thanks,
Andy Hughes
Service Manager
Moog Music, Inc.

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