Sub Phatty Problems. [Solved]
Posted: Sun Jan 24, 2016 10:39 pm
I am going to try posting here since it took tech support two weeks to reply to my last email and never got a call back when I left a message on the phone support earlier this month. I did send a reply email early this morning but I think two weeks is a bit long to wait considering I have some music projects I need to get completed soon. Hopefully somebody has had a similar issue and resolved it and can give me some tips.
Anyhow, I am running Windows 10 home (64bit) with focusrite sapphire pro24dsp. I followed the driver update / firmware update that was sent by Taylor (I had to do it on my Mac laptop because the Windows PC does not recognize Moog Sub Phatty as a USB device in the firmware c6 utility). Also did a pot calibration included in the files he sent. Somewhere between these updates my Sub Phatty's Filter Envelopes (Decay) and EG Amount quit responding in Stand Alone (activate panel) mode. However, it seems to working in the VST mode (when notes are not hanging). Even when I disconnect the USB and DIMMs from the PC this problem is still there. It also seems to have a bit of white noise (only when I press a note/key) that was not there prior to these updates suggested.
Another thing is the driver installer sent does not seem to install the driver to the proper folder on windows 10 where the drivers are located. It just created a program folder Moog music (with all the drivers files there vs installing in the system folder). I moved these files over to system32/drivers but there could be another spot these need to put some of these files. I did notice that afterI did this, the standalone editor no longer said hardware disconnected because it recognized it through the DIMMs (shows PRO24DSP MIDI- which is my audio interface midi) but still does not recognize the Moog USB like it does on the Mac. Last but not least, this was done after the Moog started having issues so this is not related to the filter decay EG issue.
Things I have tried.
1) Updating firmware multiple times. I even tried using the old firmware update (not knowing if the old firmware would even work).
2) Resetting to factory defaults, init preset, global on the panel.
3) Pot calibration two more times.
I am also going to post a video so you all can see what I am talking about. Please note, that I have mod wheel all the way down and that i was using OSC 2 vs OSC 1 , but both have the same behavior.
VIDEO LINK: https://youtu.be/l2FyePxoyrc
(Excuse my bird in the background he gets a little excited when I make noises )
Please Help if you have any suggestions.
Anyhow, I am running Windows 10 home (64bit) with focusrite sapphire pro24dsp. I followed the driver update / firmware update that was sent by Taylor (I had to do it on my Mac laptop because the Windows PC does not recognize Moog Sub Phatty as a USB device in the firmware c6 utility). Also did a pot calibration included in the files he sent. Somewhere between these updates my Sub Phatty's Filter Envelopes (Decay) and EG Amount quit responding in Stand Alone (activate panel) mode. However, it seems to working in the VST mode (when notes are not hanging). Even when I disconnect the USB and DIMMs from the PC this problem is still there. It also seems to have a bit of white noise (only when I press a note/key) that was not there prior to these updates suggested.
Another thing is the driver installer sent does not seem to install the driver to the proper folder on windows 10 where the drivers are located. It just created a program folder Moog music (with all the drivers files there vs installing in the system folder). I moved these files over to system32/drivers but there could be another spot these need to put some of these files. I did notice that afterI did this, the standalone editor no longer said hardware disconnected because it recognized it through the DIMMs (shows PRO24DSP MIDI- which is my audio interface midi) but still does not recognize the Moog USB like it does on the Mac. Last but not least, this was done after the Moog started having issues so this is not related to the filter decay EG issue.
Things I have tried.
1) Updating firmware multiple times. I even tried using the old firmware update (not knowing if the old firmware would even work).
2) Resetting to factory defaults, init preset, global on the panel.
3) Pot calibration two more times.
I am also going to post a video so you all can see what I am talking about. Please note, that I have mod wheel all the way down and that i was using OSC 2 vs OSC 1 , but both have the same behavior.
VIDEO LINK: https://youtu.be/l2FyePxoyrc
(Excuse my bird in the background he gets a little excited when I make noises )
Please Help if you have any suggestions.