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Sub 37 Mod Wheel Problem

Posted: Wed May 13, 2015 1:57 am
by dfresh25
Hi all,

Recently just picked up a Sub 37 and a few days into using it my mod wheel has become faulty. Not in a physical sense, I think in needs recalibration. When you trigger the mod wheel and then return it to '0' position it still will be doing vibrato or whatever is assigned to it.

I used MIDI-OX and found that when the wheel is all the way returned to normal it registers a '41'. So it is not returning to '0' like it's supposed to.

I reached out to Andy Hughes but he has not got back to me. Maybe you guys can help. Thanks.

Re: Sub 37 Mod Wheel Problem

Posted: Wed May 13, 2015 4:26 pm
by sukotto42
I've got the same problem. Mine stops going down at 89! I just don't have the loot to ship it out, even though it's under warranty, which basically renders it unusable for anything other than sending MIDI data to.

Re: Sub 37 Mod Wheel Problem

Posted: Thu May 14, 2015 10:16 am
by Control_Voltage
Hey guys,

Andy from Moog Tech Support here!

That sounds like a calibration issue, and pretty easy to correct. I can provide you with .syx files and instructions for recalibrating the potentiometers.

Please contact me directly at [email protected] or by phone (828)-251-0090 xt. 221, 217, or 204

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.

Re: Sub 37 Mod Wheel Problem

Posted: Mon Oct 05, 2015 4:00 pm
by Rene K
Control_Voltage wrote:Hey guys,

Andy from Moog Tech Support here!

That sounds like a calibration issue, and pretty easy to correct. I can provide you with .syx files and instructions for recalibrating the potentiometers.

Please contact me directly at [email protected] or by phone (828)-251-0090 xt. 221, 217, or 204

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.


Please Help, I think I need these recalibrating to.
The Last days, My mod-wheel acts strange. I have a constant Modulation, so I look to the midi monitor of my interface and see, when I put the wheel down It send "01 12" or "01 13" and chance nervous. My other synth mod wheels go down to "01 00".

But maybe it`s a hardware problem, because if I put the sub 37 wheel up it stop counting at "01 7F" but I have a half inch to the endpoint without a reaction. is it possible that the wheel encoder is slips?

sorry for my bad English.

Re: Sub 37 Mod Wheel Problem

Posted: Mon Oct 05, 2015 4:34 pm
by Rene K
now I have looked at the modwheel encoder, all the metal stop bars ar steady. but the encoder self is a little slacky. and I think all of the wheel pressure goes directly to the encoder.
first I must dry the calibration, if it didn´t work I need a new wheel encoder.

Re: Sub 37 Mod Wheel Problem

Posted: Tue Oct 06, 2015 12:29 pm
by Control_Voltage
Hi Rene,

Please contact me directly for assistance at [email protected]

Where do you live?

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.

Re: Sub 37 Mod Wheel Problem

Posted: Wed Oct 07, 2015 3:52 am
by Rene K
Control_Voltage wrote:Hi Rene,

Please contact me directly for assistance at [email protected]

Where do you live?

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.


Hello Andy,
I sent you a letter already parallel to the posting.
now I send it again.
I live in Frankfurt Germany.

Re: Sub 37 Mod Wheel Problem

Posted: Thu Oct 08, 2015 12:37 pm
by Rene K
Hello,
my problem is, I need my sub37 this weekend. I wrote 2mails to moog, but so far no response.
can anyone send my these syx files and instructions for recalibrating?
because I can't work without the disguised modwheel.

best wishes,
René

Re: Sub 37 Mod Wheel Problem

Posted: Thu Oct 08, 2015 12:58 pm
by bernard
Hi Rene,

I don't want to send the files to you without permission.
But if you write a mail to Stefan Hund of emc, I'm sure he will help you quickly, it's not the first time.

info *at* emc-de *dot* com

Good luck!
Bernard

Re: Sub 37 Mod Wheel Problem

Posted: Fri Oct 16, 2015 3:34 pm
by Rene K
Thanks for the Info Bernard.

I contact Stefan Hund from EMC and he helped me quickly and competent.
I have calibrate everything, now my modwheel is working perfect. :wink: