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Sub Phatty: OCTAVE knob problem

Posted: Wed Jan 14, 2015 9:38 am
by Howard Scarr
I've been busy with other stuff for many moons, and only just noticed that my Sub Phatty's oscillator 1 octave switch isn't working any more. Software or hardware problem?

Re: Sub Phatty: OCTAVE knob problem

Posted: Thu Feb 05, 2015 12:44 pm
by michaelj
I have the exact same problem - I can change it in the Sub Phatty Editor Software when hooked up to my computer via USB but can't change it with the actual knob. I may try reinstalling the latest firmware and will keep you posted if that works.

Re: Sub Phatty: OCTAVE knob problem

Posted: Fri Feb 06, 2015 11:32 am
by bichuelo
Have you asked Moog yet? [email protected]

Re: Sub Phatty: OCTAVE knob problem

Posted: Fri Feb 06, 2015 12:07 pm
by michaelj
Thank you, just hit them up. Seems obvious but thought a quicker response may come from the forum. Thanks again!

Re: Sub Phatty: OCTAVE knob problem

Posted: Mon Feb 09, 2015 7:25 am
by Howard Scarr
Thanks - also sent e-mail to support just now :-)
Did the firmware update work, Michael?

Re: Sub Phatty: OCTAVE knob problem

Posted: Wed Feb 11, 2015 11:46 am
by Howard Scarr
So... I tried to update the firmware (as Nick from the service department suggested via e-mail).
Now my Sub Phatty is "dead". Very unhappy, as it was mostly working before. A minor problem has now become major :-(

Re: Sub Phatty: OCTAVE knob problem

Posted: Thu Feb 12, 2015 1:53 am
by michaelj
My apologies, got busy for a few days. I just updated the firmware tonight and nothing changed for me, everything still works the same and the octave knob doesn't work. At least you got a response from Moog, I haven't received one since I sent my email. Which version of the firmware are you installing? I used 2_0_3 which I believe is the latest.

I'm going to login with my account through Moog's website and submit a service request that way (last time I just used the contact info from their site and sent from my email account). Hopefully we get somewhere with this…

Keep me posted too if you discover anything more.

MJ

Re: Sub Phatty: OCTAVE knob problem

Posted: Fri Feb 13, 2015 3:45 am
by breun
michaelj wrote:Which version of the firmware are you installing? I used 2_0_3 which I believe is the latest.


Here is the 2.0.6 firmware: http://www.moogconnect.net/downloads/su ... _2_0_6.zip I don't know why that version is not linked on the download tab on the Sub Phatty product page. I don't recall having a problem with that switch when I was still running 2.0.3 though, so it might be a hardware defect.

Re: Sub Phatty: OCTAVE knob problem

Posted: Sat Feb 14, 2015 3:51 pm
by michaelj
Thanks Breun, I'll give it a go. Moog tech support thinks it may be coincidental that I installed the firmware update and the switch stopped working, saying it's likely a hardware problem. I also specified that I just started using the Sub Phatty editor software and it seems to have stopped working as I've installed and started using it. Again, could just be a coincidence, not sure.

Re: Sub Phatty: OCTAVE knob problem

Posted: Sun Feb 22, 2015 6:11 am
by jocks13
hi there, my subphatty also suddenly didn't change octaves on one of the VCO's. the software editor changed octaves, but not the knob on the panel. It was sent in for repairs to the Swedish distributor. They found out what was wrong, and fixed it. It was not firmware related, because I also first tried reinstalling firmware, and then contacted Moog support. the told me to send it in for repairs. I replaced it with a Sub37 recently, to get more modulation sources and knobs on the panel :wink:

Re: Sub Phatty: OCTAVE knob problem

Posted: Thu Mar 12, 2015 3:55 pm
by Wesley
My Sub Phatty Oscillator 1 Octave Knob is no longer responding. Was this determined to be a hardware or firmware problem? I am running firmware 2.03, I believe.

Re: Sub Phatty: OCTAVE knob problem

Posted: Thu Mar 19, 2015 12:58 pm
by archeravenuestudio
This same exact thing has recently happened to my Sub phatty. It seems curious to me that so many people are have the same problem. Any new news?

Re: Sub Phatty: OCTAVE knob problem

Posted: Sat Jul 04, 2015 12:52 pm
by soundsubs
I just noticed mine is doing this too. Hardware switch does nothing, software editor works as expected.

Anyone have a fix for this yet?

Re: Sub Phatty: OCTAVE knob problem

Posted: Sat Jul 04, 2015 1:21 pm
by michaelj
According to Moog it's strictly a hardware problem. I sent my SubPhatty to them to fix and I have it back now, works great. They charged me their standard bench fee of $50 plus shipping, so it's an easy part replacement it'll just cost you unless your synth is still under warranty.

Re: Sub Phatty: OCTAVE knob problem

Posted: Sat Jul 11, 2015 3:17 pm
by medwaystudios
I just got my Sub Phatty back from repair a couple of weeks ago and now my Osc octave switch stopped working as well.

Wonder if it's due to the hot weather we're having.