Sub Phatty: OCTAVE knob problem

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medwaystudios
Posts: 45
Joined: Mon May 18, 2015 3:50 pm
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Re: Sub Phatty: OCTAVE knob problem

Post by medwaystudios » Sun Jul 19, 2015 11:20 am

HHB sorted this within a day, working fine again.
Windows 7 x64 / Sub Phatty

Trisfx
Posts: 2
Joined: Wed May 22, 2013 5:48 pm

Re: Sub Phatty: OCTAVE knob problem

Post by Trisfx » Wed Jul 22, 2015 2:23 pm

Happening to me also!!
So by reading you all in this post, the only way to fix that is to send it for repair? Really?
of course its out of the warranty...

I'm not very happy for my fisrt Moog to have this.. I had other problem with this synth...

digitalarchon
Posts: 6
Joined: Sun Mar 24, 2013 2:53 pm

Re: Sub Phatty: OCTAVE knob problem

Post by digitalarchon » Mon Oct 05, 2015 9:55 pm

I just discovered that my Octave knob for Osc 1 doesn't work all either, and this is the first hit when I googled for my problem.

Do I actually have to send this thing in to be fixed, or what's going on?

Control_Voltage
Posts: 119
Joined: Mon Sep 16, 2013 12:59 pm

Re: Sub Phatty: OCTAVE knob problem

Post by Control_Voltage » Tue Oct 06, 2015 12:33 pm

Hey guys,

Andy from Moog Tech Support here!

This does sound like a failure of the switch itself, but I have seen only a small number of Sub's out of the many thousand we have made ever have a problem like this. It will require the attention of a technician.

Please contact us directly:

Andy Hughes, Service Manager
[email protected]
828-251-0090 xt 221

Nate Marino
[email protected]
xt. 204

Taylor Mott
[email protected]
xt. 217

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.

digitalarchon
Posts: 6
Joined: Sun Mar 24, 2013 2:53 pm

Re: Sub Phatty: OCTAVE knob problem

Post by digitalarchon » Tue Oct 06, 2015 8:38 pm

Thank you for the information, Andy! :D

Nathan was very helpful; got me sorted out and pointed in the right direction for getting the switch fixed. His help is very much appreciated.

KonstantinS
Posts: 3
Joined: Sat Jan 16, 2016 10:30 am

Re: Sub Phatty: OCTAVE knob problem

Post by KonstantinS » Mon Jan 18, 2016 2:08 am

I'm facing the same problem. OSC2 octave switch doesn't work. And also LFO form switch doesn't work too. I guess there is something wrong with the pots, or maybe some commutation problems. Anyone know how to fix it or maybe know where to find replacement?
The only switch I found that is similar to those in Sub Phatty is this one http://www.taiwanalpha.com/english/p_e_141.htm
If guys from tech support read this, please guys, help me out.

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paramnesia
Posts: 126
Joined: Tue Mar 03, 2015 11:35 am
Location: Asheville, NC
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Re: Sub Phatty: OCTAVE knob problem

Post by paramnesia » Mon Jan 18, 2016 12:13 pm

the fix is likely a panel board swap, not a replacement switch.

Please contact Moog directly:

Andy Hughes, Service Manager
[email protected]
828-251-0090 xt 221

Nate Marino
[email protected]
xt. 204

Taylor Mott
[email protected]
xt. 217

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
Sub37TE V1.2 / 4 X CP-251, 3 x MF-104M, MF-102, MF-107, MF-108M, 4 x Mother32 + 5 x 104HP Eurorack, Windows 7 - 64 Bit | Ableton Live 9.5 + MaxMSP https://www.modulargrid.net/e/racks/view/458782

KonstantinS
Posts: 3
Joined: Sat Jan 16, 2016 10:30 am

Re: Sub Phatty: OCTAVE knob problem

Post by KonstantinS » Mon Jan 18, 2016 3:40 pm

paramnesia wrote:the fix is likely a panel board swap, not a replacement switch.

Please contact Moog directly:

Andy Hughes, Service Manager
[email protected]
828-251-0090 xt 221

Nate Marino
[email protected]
xt. 204

Taylor Mott
[email protected]
xt. 217

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.


I wrote to all of them. If its about panel swap I hope they can send it to me so I can replace it with help of local engineer.
Or maybe panel can be fixed without swapping. Fingers crossed.

arp1976
Posts: 2
Joined: Sat Jul 30, 2016 2:49 am

Re: Sub Phatty: OCTAVE knob problem

Post by arp1976 » Sat Jul 30, 2016 3:19 am

Hi guys,

Same story with my Sub Phatty.
I got it back from repair after several months, for filter cut-off knob cracking issue, and today this is the VCO1 octave selector switch which is not responding (sofware editor can change the octave range).

I use my synthesizers only a few time per week, or month, just as a hobby, I am surprised by the high rate of defect knob issue with the Sub Phatty. Seems like if there is no check of the MTBF, before to select the components. I got it since half and one year.

I am located in China, quite a nightmare to get satisfactory after sale service here.
What is the official way to repair it? Full board replacement? Switch replacement? or any other tips?

Thanks for any advice

arp1976
Posts: 2
Joined: Sat Jul 30, 2016 2:49 am

Re: Sub Phatty: OCTAVE knob problem

Post by arp1976 » Thu May 04, 2017 7:44 pm

UP

Any good suggestion for this issue?

Thanks

User avatar
breun
Posts: 359
Joined: Sun May 05, 2013 1:36 pm
Location: Utrecht, The Netherlands

Re: Sub Phatty: OCTAVE knob problem

Post by breun » Fri May 05, 2017 3:05 am

I'd send an e-mail to Moog support (see contact info above).

440hz
Posts: 6
Joined: Sun Aug 11, 2013 5:50 am

Re: Sub Phatty: OCTAVE knob problem

Post by 440hz » Wed Jun 14, 2017 1:51 pm

By the way, I had the same pb on OSC 2, had to make it repair. Cost : 200 Euros.... :(

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