How Long Is the Turnaround?

Lengai · Post by **Lengai** » Tue Nov 07, 2006 2:26 pm

Hi,

I'm not pressuring Moog, I just am interested in generally how long it took for you guys to get your Voyagers back once you sent them in for repair and/or upgrades? I've read in other threads it takes a while becuase the team is dedicated and the company is small.

My Voyager went in about 2 weeks ago for the aftertouch upgrade and the filter glide mod. Also, while I was out of town, my apartment's air conditioning drain backed up and condensation got on my Voyager

Marzzz · Post by **Marzzz** » Tue Nov 07, 2006 4:36 pm

My Voyager went in about 4 weeks ago for 3.x, AT, and filter glide mods; I contacted Amos yesterday and was told that they are just now getting to it, so it will most likely be shipped back to me late this week or early next week. When I sent it in the consensus was 4-6 weeks, so that seems about right. I really miss it, though!

rico1980 · Post by **rico1980** » Tue Nov 07, 2006 10:10 pm

My Voyager has been back twice before and it took about 4 weeks each time, which is pretty much how long Moog told me it would take. It's currently in for repair now, and it's been just over a month. So 4 weeks has been standard for me.

monads · Post by **monads** » Wed Nov 08, 2006 12:13 am

If you get a turn around of 4 weeks you're lucky

Amos is backlogged. 5-7 weeks is more realistic and if you do get it back sooner then all the better.

Brad · Post by **Brad** » Wed Nov 08, 2006 11:29 am

I recently had the "works" done and turn around was a little over three weeks.

ARP · Post by **ARP** » Wed Nov 08, 2006 1:24 pm

Had the V3.X. hardare upgrade,aftertouch & filter glide mod done...took about 6 weeks.

Lengai · Post by **Lengai** » Wed Nov 08, 2006 6:03 pm

Thanks guys,

That makes me feel better. I know I'm in excellent hands, but it's making me anxious not being able to see my "baby."

MFenkner · Post by **MFenkner** » Thu Nov 09, 2006 4:17 pm

It took 7 weeks for mine to be upgraded, then UPS damaged it during the return shipping, and it took another 4 weeks to get in repaired. Almost 3 months total

Today I finally got it back but I haven't had much time to test it yet. Hopefully everything is working properly.

Mark

ARP · Post by **ARP** » Thu Nov 09, 2006 7:51 pm

UPS is notorious for this...I always try to use DHL or Fed Ex...

Tibbon · Post by **Tibbon** » Thu Nov 23, 2006 5:05 pm

Drive to Ashville- 2 Hours
Wait time @ Moog- 5 minutes
Time to upgrade/tune/answer questions- 2 Hours
lunch in Ashville- 2 hours
Drive back home- 2 hours.

It was about a week or so from the time that I had called for the repair, to when I was able to go and do this for my appointment. Not bad at all.

Lengai · Post by **Lengai** » Tue Nov 28, 2006 4:01 pm

You forgot:

Peace of Mind - Priceless

I still haven't heard anything. I will call Moog later in the week to check status.