Page 1 of 1

My VoyagerXL isn't SENDING midi

Posted: Sun Aug 06, 2017 3:16 pm
by jsharpphoto
My voyagerXL isn't sending any midi data. It receives it just fine. But I have Midi Output "On" and a channel selected, and am using a verfified functional cable, and it is sending no data.

I have tried by connecting it to ableton, as well as two different desktop synths. No luck.

Does anyone have any ideas before I call Sweetwater?

I'm running system version 3.6 (12/06/10) with boot version 3.6

Re: My VoyagerXL isn't SENDING midi

Posted: Mon Aug 07, 2017 6:52 am
by GregAE
Have you checked the MIDI Input/Output selection in the Master menu [selection 1.2 (OS3.4) or 1.3 (OS3.6)]?

Re: My VoyagerXL isn't SENDING midi

Posted: Mon Aug 07, 2017 8:44 am
by jsharpphoto
Yup.

Re: My VoyagerXL isn't SENDING midi

Posted: Mon Aug 07, 2017 9:15 am
by GregAE
MIDI THRU jack working properly?

Re: My VoyagerXL isn't SENDING midi

Posted: Mon Aug 07, 2017 9:38 am
by jsharpphoto
The MIDI THRU seems to have been working fine the last time I used it, but I was only using that port to sync some midi delay units, so I didn't verify that it was passing thru note data, but I have no reason to think that it wasn't.

Re: My VoyagerXL isn't SENDING midi

Posted: Mon Aug 07, 2017 9:43 am
by GregAE
I'm stumped - it might be a hard failure.

Rudi - Any thoughts on this?

Re: My VoyagerXL isn't SENDING midi

Posted: Mon Aug 07, 2017 9:56 am
by Markyboard
I assume you checked the Local Control page. Check the Cursor Button under Master Controls. Is it perhaps set to MIDI CTRL Off?

Re: My VoyagerXL isn't SENDING midi

Posted: Mon Aug 07, 2017 9:58 am
by Markyboard
On second thought never mind about the local control page - this shouldn't affect midi out.

Re: My VoyagerXL isn't SENDING midi

Posted: Mon Aug 07, 2017 2:48 pm
by RL
Hi,
when LOCAL is off you would get a message after power on.
I guess it's a problem of the MIDI out hardware. On the regular Voyager there are buffers for the MIDI in/out on the
jack board but I'm not sure where these buffers are on the XL.
But it must be a hardware issue.

Hi Greg :)

Re: My VoyagerXL isn't SENDING midi

Posted: Mon Aug 07, 2017 4:20 pm
by Markyboard
RL wrote:Hi,
when LOCAL is off you would get a message after power on.


Very true Rudi and this is a midi out problem not a local control problem, thus my follow up response. But if the cursor button got set MIDI CTRL OFF and you inadvertently hit the button you get a quick pop-up and then no indication that midi is off. MIDI remains off after power cycling again with no indication that it's off

Re: My VoyagerXL isn't SENDING midi

Posted: Mon Aug 07, 2017 11:04 pm
by jsharpphoto
Sweetwater tech support had me do a factory reset on the voyagerXL. No luck. All signs are pointing to a hardware issue. I'm kind of dreading having to ship this thing to Asheville for what is most likely a dislodged ribbon connector or something.

Re: My VoyagerXL isn't SENDING midi

Posted: Thu Aug 24, 2017 12:12 am
by jsharpphoto
Well, the service tech at Moog had me open up the back to look for any dislodged cables. No luck. It's now boxed up and ready to ship back to Asheville, via Sweetwater in Fort Wayne. It's a good thing I keep all the original packaging and boxes.

Everyone, please send good vibes, positive energy or prayers, that it makes it's round trip journey without getting damaged by FedEx.

Re: My VoyagerXL isn't SENDING midi

Posted: Thu Sep 14, 2017 6:54 pm
by jsharpphoto
The techs at Moog have finished the repairs. Apparently a blown IC chip on the MIDI daughterboard was the culprit, but they replaced the whole board for good measure.

Re: My VoyagerXL isn't SENDING midi

Posted: Fri Sep 15, 2017 11:49 am
by Markyboard
Hey cool! Glad you got it resolved.