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Signature Edition, maybe shouldn't have updated to 3.5?
Posted: Thu Dec 03, 2015 12:42 pm
by mmazurek
Hey Guys,
Haven't updated my Signature Edition Voyager since original purchase (bought new when they came out).
Tried to follow instructions, but I didn't get the prompts outlined in the instructions. (which bank when)
I seemed to have made it through, but now my touch pad isn't functioning.
(checked local control setting to see it 'on' with everything else)
Should I have not upgraded?
Is there a way to get the old software?
Mark
Re: Signature Edition, maybe shouldn't have updated to 3.5?
Posted: Fri Dec 04, 2015 5:00 am
by RL
Hi Mark,
check the software version in the MASTER menu.
Maybe you updated the RME version instead the regular Voyager version.
Rudi
Re: Signature Edition, maybe shouldn't have updated to 3.5?
Posted: Fri Dec 04, 2015 11:23 am
by mmazurek
I checked. It all seems correct.
I even tried the 3.6 version, which is now what's on there.
System Version 3.6
Release 6/13/2015
Boot Version 3.6
www.moogmusic.com
That's what the screen shows in Master Menu - Software Version
Touch Screen still has no response.
Re: Signature Edition, maybe shouldn't have updated to 3.5?
Posted: Sat Dec 05, 2015 6:22 am
by RL
Hi Mark,
on my Windows computer MIDIOX is running and I can see controller values when I'm touching the surface.
Do you have a MIDI monitor on your computer where you can see MIDI activities?
Rudi
Re: Signature Edition, maybe shouldn't have updated to 3.5?
Posted: Sat Dec 05, 2015 2:15 pm
by mmazurek
Installed a basic midi monitor and nothing from touch screen is showing up.
Keys, knobs, wheels, etc... all show midi data.
Touch Screen seems dead.
I've been emailing Nate back & forth in Asheville as well.
I'm back on v3.5, verified software is loaded properly.
Did a factory reset.
Even opened it up to check for a potential ribbon cable out of place (all seems fine).
The unit has remained in my control room for years without being moved.
Re: Signature Edition, maybe shouldn't have updated to 3.5?
Posted: Sat Dec 05, 2015 5:27 pm
by oyarsa
Version 3.6? I thought 3.5 was the current version.
Re: Signature Edition, maybe shouldn't have updated to 3.5?
Posted: Sat Dec 05, 2015 10:52 pm
by MC
oyarsa wrote:Version 3.6? I thought 3.5 was the current version.
So did I...