i bought a vx from turnkey, someone there told me the adapter was already fitted on the voyager on all uk models (it's not). when i tried to sort it out with them after a few months (took a while for me to get round to it) i took a few occasions of phoning them to find someone who looked in the vx boxes they had in the stock room and found me the adapter, he didn't find an adapter in the 1st box so i don't know what's going on there. It should be pointed out that my vx was a b-stock so someone probably installed the adapter then sent the box back without it. moog where very helpful and so was the guy at turnkey who sorted it.
that poly evolver is gorgeous and that vst idea is spot on.
i hope you get your vx
cheers joe
Buying A VX-351 NOT from Turnkey?
Yep, for a while I thought they must have fitted it. But I opened it up and nowt.jaded bob wrote:i bought a vx from turnkey, someone there told me the adapter was already fitted on the voyager on all uk models (it's not).
Cheers, mate! I've already had very nice emails from Moog USA telling me I can buy the VX directly from them and Analogue Haven say they'll ship to the UK too.i hope you get your vx
cheers joe
I shall be twiddling soon!
Turnkey Eh!....mmm let me think?
Guys and girls, Having spent alot of time flitting back and forth through Turnkeys masses of synths and gear, I get the feeling that every saleperson in the shop knows only-
A) what his name is (because it says on his name tag)
B) when lunchtime is near (because they disappear and if you manage to stop them, when you ask for advice------------------
they point at someone else-who hasn't realised it's lunchtime
C) how to look in the computer and tell you
"YES, We have 2 in stock...can I have your card details please"...only to find out once you've paid-----there aren't any in stock...I know this from past experiences when I asked for the SRX strings board for a Roland XV5080. Through my links in Roland(I live in Swansea)....they told me none were available for sale until two months AFTER my visit to Turnkey who assured me there were 2 in stock.
D) How to move Moog products downstairs virtually to the back of the Shop....
AND THESE GUYS ARE MAIN DEALERS.....
Bring on the takeover I say.....
Goodbye crummy saleperson, Hello salesperson who's got a chance to learn how to switch the synths on and sell them....
Anyway, the VX doesn't need a power supply and if you buy CP251 aswell, you can rack them and then NO POWER SUPPLY IS NEEDED
Everyone's happy and somewhere( in Power supply heaven
)....there are a bunch of Yamaha PSU waiting to be upgraded to a NORMAL 9V supply...
Nige
A) what his name is (because it says on his name tag)
B) when lunchtime is near (because they disappear and if you manage to stop them, when you ask for advice------------------
they point at someone else-who hasn't realised it's lunchtime
C) how to look in the computer and tell you
"YES, We have 2 in stock...can I have your card details please"...only to find out once you've paid-----there aren't any in stock...I know this from past experiences when I asked for the SRX strings board for a Roland XV5080. Through my links in Roland(I live in Swansea)....they told me none were available for sale until two months AFTER my visit to Turnkey who assured me there were 2 in stock.
D) How to move Moog products downstairs virtually to the back of the Shop....
AND THESE GUYS ARE MAIN DEALERS.....
Bring on the takeover I say.....
Goodbye crummy saleperson, Hello salesperson who's got a chance to learn how to switch the synths on and sell them....
Anyway, the VX doesn't need a power supply and if you buy CP251 aswell, you can rack them and then NO POWER SUPPLY IS NEEDED
Everyone's happy and somewhere( in Power supply heaven
)....there are a bunch of Yamaha PSU waiting to be upgraded to a NORMAL 9V supply...Nige
I am very surprised that Moog Music has not had words with Turnkey.
Yes, they are rubbish!!
I had a bad experience with them over two years ago when I went to buy a Voyager and had to go back three times which also cost me fuel driving to London and congestion charges getting into London, it ended up with me getting all my money back.
The staff are as good as a glass eye!
In the end I ordered all my Moog bits from Big City Music in the USA who was excellent and very customer friendly!
Come on Mr Adams give the franchise to a music shop that will look after all our interests.
Yes, they are rubbish!!
I had a bad experience with them over two years ago when I went to buy a Voyager and had to go back three times which also cost me fuel driving to London and congestion charges getting into London, it ended up with me getting all my money back.
The staff are as good as a glass eye!
In the end I ordered all my Moog bits from Big City Music in the USA who was excellent and very customer friendly!
Come on Mr Adams give the franchise to a music shop that will look after all our interests.
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sundaeclubber
- Posts: 243
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Tur'key's usual incompetence shines through again eh?
Reminds me of their great comments to me in 2002 when I tried to order an Etherwave:
"Sorry mate, we can't sell them in the UK because their radio emissions interfere with Air Traffic Control at West Drayton and they could bring planes down"
I've said it before, and I'll say it again. The only way to bring a plane down with an Etherwave is to club the pilot over the head with one.
SCx
Reminds me of their great comments to me in 2002 when I tried to order an Etherwave:
"Sorry mate, we can't sell them in the UK because their radio emissions interfere with Air Traffic Control at West Drayton and they could bring planes down"
I've said it before, and I'll say it again. The only way to bring a plane down with an Etherwave is to club the pilot over the head with one.
SCx
Sundae Club* http://www.s-club.co.uk
Moog-Filled Album "TECHNOSTALGIA"
from
http://www.cdbaby.com/sundaeclub
and in your local iTunes store
http://www.myspace.com/sundaeclub
Moog-Filled Album "TECHNOSTALGIA"
from
http://www.cdbaby.com/sundaeclub
and in your local iTunes store
http://www.myspace.com/sundaeclub
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RL
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Ohh that's too funny!!RL wrote:I totally agree - btw you can use an RME in such a way tooThe only way to bring a plane down with an Etherwave is to club the pilot over the head with one
Just don't let the CIA, FBI, or NSA hear about this! They'll bomb the SH@%#t out of Turnkey!
Plus, they'll label the RME and the Etherwave as WMD's!!
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sundaeclubber
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Boeing 737-400
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The Unknown
- Posts: 275
- Joined: Wed Feb 11, 2004 5:22 pm
- Location: Kent, UK
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An anecdote about Turnkey...
Many years ago, I ordered my Tascam MSR 16 tape machine (still going strong, wouldn't part with it for the world) from the afore mentioned, and it took over three months to arrive - yes you did read it right. In the interim, I dealt with no less than four members of staff, as three left in quick succession, one of whom I spoke to at a music show on a Saturday and had gone when I tried to speak to him again three days later! Incredible isn't really the word, is it? I rang again shortly after this and, by pure chance, was speaking to the big boss, who sounded as if he had just got out of bed, having been out most of the previous night. He told me he'd sort things out, and my machine (finally) arrived a few days later.
Needless to say, I haven't touched them since, although I was going to by my Voyager from them, before I knew about the Alex Winter saga (he's another tosser, if ever there was one, but we won't go there).
To conclude this little story, I wholeheartedly agree that Turnkey are indeed, dreadful, and instead of deleting this thread, Moog would do well to take heed of what so many of us have said with regard to this matter. Afterall, with so many of us in agreement here, there must be some truth in what we're saying, mustn't there?
Many years ago, I ordered my Tascam MSR 16 tape machine (still going strong, wouldn't part with it for the world) from the afore mentioned, and it took over three months to arrive - yes you did read it right. In the interim, I dealt with no less than four members of staff, as three left in quick succession, one of whom I spoke to at a music show on a Saturday and had gone when I tried to speak to him again three days later! Incredible isn't really the word, is it? I rang again shortly after this and, by pure chance, was speaking to the big boss, who sounded as if he had just got out of bed, having been out most of the previous night. He told me he'd sort things out, and my machine (finally) arrived a few days later.
Needless to say, I haven't touched them since, although I was going to by my Voyager from them, before I knew about the Alex Winter saga (he's another tosser, if ever there was one, but we won't go there).
To conclude this little story, I wholeheartedly agree that Turnkey are indeed, dreadful, and instead of deleting this thread, Moog would do well to take heed of what so many of us have said with regard to this matter. Afterall, with so many of us in agreement here, there must be some truth in what we're saying, mustn't there?
It is better to be loved or hated than to be regarded with indifference.
I might look a fool, I might act the fool, but take me for a fool and I'll make a fool of you.
If the past is ill, make the future better.
I might look a fool, I might act the fool, but take me for a fool and I'll make a fool of you.
If the past is ill, make the future better.
Since my original post, I've researched importing from France / US and, of course, it's very expensive. I don't see why I should pay so much over the odds because Moog have chosen possibly the worst music retailer in terms of service in the UK.
Note that I'm being specific there: Turnkey are always good on price. And, generally, they've been only too eager to take my money and send out a product. But if you have the slightest problem, forget it. Buying from them is basically playing Russian Roulette.
I don't say any of the above lightly. I don't like being negative but there's nothing else I can do as Turnkey's service is so un-professional and shoddy. I've tried contacting their head of customer relations five times now in normal business hours, never got through once and she never rang back. That's NFT - Normal For Turnkey.
As the matter now stands, I'm not buying any more Moog equipment until I can either import it much more cheaply or Moog switch to a reliable UK dealer. Music is my living and I simply cannot afford the time to go chasing bored jobsworths as to why my £2100 purchase hasn't been delivered.
Note that I'm being specific there: Turnkey are always good on price. And, generally, they've been only too eager to take my money and send out a product. But if you have the slightest problem, forget it. Buying from them is basically playing Russian Roulette.
I don't say any of the above lightly. I don't like being negative but there's nothing else I can do as Turnkey's service is so un-professional and shoddy. I've tried contacting their head of customer relations five times now in normal business hours, never got through once and she never rang back. That's NFT - Normal For Turnkey.
As the matter now stands, I'm not buying any more Moog equipment until I can either import it much more cheaply or Moog switch to a reliable UK dealer. Music is my living and I simply cannot afford the time to go chasing bored jobsworths as to why my £2100 purchase hasn't been delivered.
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The Unknown
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Why should you, or anybody else have to? They have all their stock logged on computer, which is there to make the buying process run smoothly, so there really is no excuse for their lack of customer care. I regularly use Digital Village and have never had any problems with them, so maybe Moog could make them their UK distributor? Or perhaps Analogue Systems, given that they are analogue specialists? Just a thought.Jyoti wrote: I simply cannot afford the time to go chasing bored jobsworths as to why my £2100 purchase hasn't been delivered.
It is better to be loved or hated than to be regarded with indifference.
I might look a fool, I might act the fool, but take me for a fool and I'll make a fool of you.
If the past is ill, make the future better.
I might look a fool, I might act the fool, but take me for a fool and I'll make a fool of you.
If the past is ill, make the future better.
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OysterRock
- Posts: 800
- Joined: Thu May 26, 2005 8:52 pm
- Location: Portland, OR
- Contact:
I've had more than a few nightmares with DV as well... maybe it's just me... heh!
As for alternatives, what about:
http://www.rlmusic.co.uk/mals_site/home_01.html
I've no dealings but they're selling Macbeth and Buchla gear so they're obviously into high-level synths. Anyone got any more info?
As for alternatives, what about:
http://www.rlmusic.co.uk/mals_site/home_01.html
I've no dealings but they're selling Macbeth and Buchla gear so they're obviously into high-level synths. Anyone got any more info?