Hello Everyone,
Andy from Moog Tech Support here. As per a recent letter sent to all registered Voyager owners, we are aware of possible issues with certain Voyagers:
To Registered Owners of the Minimoog Voyager:
Thank you for being a Moog customer and owning our finest hand-built analog synthesizer, the Minimoog Voyager. Moog Music has a reputation for making world class instruments and we expect them to give you a lifetime of musical pleasure. Whenever this experience is compromised, we must take steps to rectify the issue as soon as it is known to us.
It has come to our attention that an isolated number of Minimoog Voyager Analog Boards built between mid-2010 and January 2013 may have been populated with faulty IC’s. The intermittent nature of these faulty IC’s was not captured during our Total Quality Control program at the factory. Please know that the potentially faulty IC’s were replaced in Minimoog Voyager production beginning January 2013, as such we are confident in the reliability of the product we are shipping today.
If you are the original owner of a registered Minimoog Voyager (any model) purchased between mid-2010 and January 2013, and experience any of the following issues, please contact Moog service (
[email protected] or 828-251-0090 x221) or your international service center [insert link to international service center page on the website here] and we will service your Minimoog Voyager as soon as possible:
• All Oscillators are subsonic or inaudible
• An oscillator no longer works
• One or both filter channels no longer works
• Envelopes trigger incorrectly
• Switches no longer trigger audible sonic changes
• Mod buss no longer functional
• Source/Destination assignment no longer functional
• Loss of pitch control
• Failure to trigger via keyboard or MIDI
• LFO will no longer sync to keyboard or MIDI
• Oscillator Waveshaping section no longer works
Thank you for your continued support of Moog Music.
Sincerely,
Michael Adams
President Moog Music Inc.
If you have any of these issues, or other issues at all with your Moog gear, please contact me directly:
[email protected]
828-251-0090 xt 221 OR xt 217 OR xt204
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
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