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My Grandmother is dead

Posted: Fri Mar 08, 2019 5:39 pm
by Rarecomponentadsr
Yes....had it not two weeks

I was playing it via a midi track and then it started to emit the sequence all on one note only.

When I tried the keyboard it was dead...tried all controls and connections ..new lead ...nothing.

Now there is zero output from keys or midi ....no clicks ... nothing. Everything is lit up ...just no sound whatsoever.

My first shop purchase Moog...I’ve lost confidence in it now of course. I have to decide on replacement or money back.

Re: My Grandmother is dead

Posted: Mon Mar 11, 2019 2:01 pm
by filtered
what happened with this? did you talk with support?

Re: My Grandmother is dead

Posted: Tue Mar 12, 2019 1:39 pm
by liviou2004
Did you try to re-update firmware ?

Re: My Grandmother is dead

Posted: Tue Mar 12, 2019 1:55 pm
by Rarecomponentadsr
Update.....

Took it back to shop...he tried all he could to bring it back to life but alas ...still dead. No output, Modulation light stuck, no sync light working...plus other things.

I’m afraid this is my first shop bought Moog and losing confidence I requested money back which was the outcome.

Re: My Grandmother is dead

Posted: Thu Mar 14, 2019 11:28 am
by Acid Mitch
Rarecomponentadsr wrote:
I’m afraid this is my first shop bought Moog and losing confidence I requested money back which was the outcome.
What made you loose confidence and not get a replacement ?

Re: My Grandmother is dead

Posted: Sat Mar 16, 2019 7:40 am
by Rarecomponentadsr
I may be totally wrong but I just have a feeling that if it failed so bad after less than two weeks there could be a design or manufacture fault that needs sorting. Therefore I’ll wait and maybe repurchase in the future.
I know that when ever I flick the ‘on’ switch with a Grandmother I’ll be hoping it stilll works.

Re: My Grandmother is dead

Posted: Wed Mar 20, 2019 8:45 pm
by filtered
ARGH!! Mine did this too!! I just sold my backups so I could RELY on THIS- I have GIGS AND STUDIO SESSIONS-

Re: My Grandmother is dead

Posted: Wed Mar 20, 2019 9:07 pm
by filtered
OK, got it fixed- here's what happened- adjusting global parameters, I selected F0 when adjusting the pitch wheel bend amount- I guess since that effectively nullifies the function of the pitch wheel, it freaked out the brains of this thing- Oscs went silent and the mod light went to solid- tried a pots calibration to no affect- wiped the firmware and reloaded; nada- posted my panic post, then wiped and reloaded the firmware again and rebooted- after reboot, the osca came back but the pots were wildly off where they should be; ALL of them- did a pots recab and Im back in business thank GOD- Im leaving the global parameters ALONE