PLEASE HELP : ( Sub 37 unable to be played via drawn Midi notes

[Abutler]

Drawn midi notes are failing to create any sort of signal that will prompt the Sub 37 to play the appropriate likewise midi notes. This is strange because I am adjust settings on the Sub using the Editor plugin so the MIDI connection is working in that regard. I am also able to play the Moog externally by using a Midi keyboard. When pressing the keys on my computer keyboard, I am getting a visual display that there is signal, but nothing audible. I am operating Ableton (and am also having the same issue in Logic Pro X) in Mac.

I have reached out to Moog but so far only radio silence. This issue is more or less detrimental to why I bought this Moog in the first place.

The video below mentions needing to download the appropriate USB driver but
1. the video discusses using the editor on windows not mac
2. I cannot find the USB driver on the Moog website

https://www.youtube.com/watch?v=QdIs5ric-yw

I would deeply appreciate any advice.

[zaiusz]

are you drawing the notes with 0 velocity?

Try doing a reset of global settings also.