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No Reply From Moog Support?

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No Reply From Moog Support?

Postby Sculptair » Mon Jul 23, 2018 12:33 pm

Have the fine folks at Moog stopped replying to email support questions? I have 2 questions into them from June 29 and July 5 without response. I updated both on July 20. Do I need to send them a box of bonbons or something?
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Re: No Reply From Moog Support?

Postby thealien666 » Mon Jul 23, 2018 3:17 pm

Maybe they are prioritizing those that have perhaps more pressing concerns, like a defective product ? I don't know. I'm just guessing.
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Re: No Reply From Moog Support?

Postby Kirneh Ness » Tue Jul 24, 2018 6:02 am

I also sent a (admittedly minor) question quite a while ago. I don't think I will ever get an answer. Maybe redesign, so customers don't think they can expect answers to anything.
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Re: No Reply From Moog Support?

Postby piper » Tue Jul 24, 2018 4:51 pm

I had an email exchange back on June 6 - 8. They resolved my issue and I was happy with the process. It took a few days from when I sent in the question to when they first got back to me.

Have you checked your spam folders?
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Re: No Reply From Moog Support?

Postby Sculptair » Thu Jul 26, 2018 8:12 pm

piper wrote:Have you checked your spam folders?

Yes. No moog messages. I broke down and called them on the phone and they answered my question. Ha!
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Re: No Reply From Moog Support?

Postby DavyP » Fri Jul 27, 2018 1:50 am

I once had a support query answered a year later, i'd forgot all about it and then got a reply. Made me laugh :)
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Re: No Reply From Moog Support?

Postby Alien8 » Fri Jul 27, 2018 11:07 am

...yeah, I'm getting no response either.

Send Moog to China, it appears the legacy is dead anyhow :)
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Re: No Reply From Moog Support?

Postby Diode » Sat Jul 28, 2018 3:58 am

Hi all at Moog, felLow forum users.

I have recently registered my Moog Sub Phatty and have tried contacting Moog, but not had a direct email reply.

Dose anyone know if there is a problem with the Moog server?


Please could you help?

Regards,
Last edited by Diode on Sat Jul 28, 2018 12:59 pm, edited 1 time in total.
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Re: No Reply From Moog Support?

Postby Sculptair » Sat Jul 28, 2018 9:32 am

Diode wrote:Hi all at Moog, felLow forum users.

I have recently registered my Moog Sub Phatty and have tried contacting Moog, but not had a direct email reply.

Dose anyone know if there is a problem with the Moog server?


Hi Diode, the first part of your post sounds like it might be relevant to the topic of this thread. But you might be better off editing/removing the second part of your post and placing it in its own thread to get better help.
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Re: No Reply From Moog Support?

Postby Diode » Sat Jul 28, 2018 1:13 pm

Hi Sculptair,

Thanks for your reply and advice.

I have started a new thread.

Regards,

Diode.
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