Quality of Moog Warranty Service

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Libertine Lush
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Quality of Moog Warranty Service

Post by Libertine Lush » Sat Jul 04, 2015 6:16 pm

I just placed an order for a Sub 37. I've never had a Moog product before, so I don't know if buying an Extended Warranty is a wise investment and if their Warranty service is well regarded.

For people who've had experience servicing their gear through Moog, was the service good--ease of getting proper coverage, swiftness of repair, etc.--and meaningfully better than servicing it through a third party?

With some companies (Apple), the quality of coverage is known to be so exceptional that I get the extended warranty for every high value purchase, even though I've yet to avail of the warranty because MacBooks are so reliable. I'm unfamiliar with the reputation of Moog reliability, so some insight would be great.

Thank you.

slabwax
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Re: Quality of Moog Warranty Service

Post by slabwax » Sat Jul 04, 2015 7:35 pm

Moog service in general is top notch.

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thealien666
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Re: Quality of Moog Warranty Service

Post by thealien666 » Sat Jul 04, 2015 8:35 pm

Moog Music's service department is second to none, managed by passionate knowledgeable people that often go beyond the call of duty to satisfy their customers.
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Bald Eagle
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Re: Quality of Moog Warranty Service

Post by Bald Eagle » Sat Jul 04, 2015 11:06 pm

Moog service is great. The service staff is above outstanding and will go out of their way for any problems, hardware or software.

If you have a problem you cant just walk into a store and get a replacement like an Apple Store (maybe if you live in Asheville).

Pass on an extended warranty if its from your local store. Moog is well built.

DeckardTrinity
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Re: Quality of Moog Warranty Service

Post by DeckardTrinity » Sun Jul 05, 2015 12:31 am

Their service is good, but remember they are a small company, so turnaround can be slow from time to time.

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Libertine Lush
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Re: Quality of Moog Warranty Service

Post by Libertine Lush » Sun Jul 05, 2015 1:13 am

Thanks for the perspectives so far.

DeckardTrinity wrote:Their service is good, but remember they are a small company, so turnaround can be slow from time to time.


What kind of time range has it been for you?

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fyvewytches
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Re: Quality of Moog Warranty Service

Post by fyvewytches » Sun Jul 05, 2015 7:47 am

Libertine Lush wrote:For people who've had experience servicing their gear through Moog, was the service good


Good ? No,... it was outstanding !
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DonutDude
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Re: Quality of Moog Warranty Service

Post by DonutDude » Sun Jul 05, 2015 8:46 am

Libertine Lush wrote:I'm unfamiliar with the reputation of Moog reliability, so some insight would be great.


I've never had a single problem with any of my Moog gear, and that includes the Voyager RME, Little Phatty, Minitaur, and 7 moogerfoogers. Moog service did a Little Phatty Stage 1 upgrade to Stage II with the CV kit for me and did a great job on that as well.

I took a tour of the Moog factory when I dropped off my LP for the upgrade and was really impressed and pleased with the atmosphere of the place and the employees I met.

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paramnesia
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Re: Quality of Moog Warranty Service

Post by paramnesia » Mon Jul 06, 2015 1:13 pm

repair lead times are 1-2 weeks now
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Libertine Lush
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Re: Quality of Moog Warranty Service

Post by Libertine Lush » Mon Jul 06, 2015 4:16 pm

paramnesia wrote:repair lead times are 1-2 weeks now


That's not too bad. Thanks for the info.

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Quality of Moog Warranty Service

Post by NightCity » Mon Oct 31, 2016 3:47 pm

They have good communication but sometimes get a little busy. :)

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Re: Quality of Moog Warranty Service

Post by jsharpphoto » Wed Nov 02, 2016 1:01 am

This is why I always buy my Moog gear from Sweetwater. 2 years of warranty instead of 1. And the customer service at sweetwater is second to none. Well, maybe tied with Moog. Wink.
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