Did anyone ever got any reply/help from Moog support ?

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chapelier fou
Posts: 16
Joined: Tue Sep 01, 2020 1:57 pm

Did anyone ever got any reply/help from Moog support ?

Post by chapelier fou » Sun May 02, 2021 7:34 am

Just curious...
I sent several mails/enquiries to Moog these last months. Never had any answer.
Did anyone manage to reach Moog support ?

SickLefty
Posts: 5
Joined: Mon Apr 19, 2021 6:29 pm

Re: Did anyone ever got any reply/help from Moog support ?

Post by SickLefty » Tue May 04, 2021 7:22 pm

I tried them last month, and also got no response.

chapelier fou
Posts: 16
Joined: Tue Sep 01, 2020 1:57 pm

Re: Did anyone ever got any reply/help from Moog support ?

Post by chapelier fou » Wed May 05, 2021 3:47 am

That's a shame.
It's something to make instruments full of bugs, but it's something else to do nothing about it and bury its head in the ground.

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stiiiiiiive
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Joined: Tue Aug 30, 2011 2:58 pm
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Re: Did anyone ever got any reply/help from Moog support ?

Post by stiiiiiiive » Wed May 05, 2021 9:56 am

Was your query about a rather recent instrument or an old one?
I had no answer between 2015 and 2019 for queries about Little Phatty, but I've read here that the Moog support was "responsive and great". They must filter out, I guess...

chapelier fou
Posts: 16
Joined: Tue Sep 01, 2020 1:57 pm

Re: Did anyone ever got any reply/help from Moog support ?

Post by chapelier fou » Wed May 05, 2021 10:35 am

Matriarch. New. Expensive.


chapelier fou
Posts: 16
Joined: Tue Sep 01, 2020 1:57 pm

Re: Did anyone ever got any reply/help from Moog support ?

Post by chapelier fou » Thu May 06, 2021 3:00 am

Thanks stiiiiive ! And happy to see you here as well.


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