Voyager XL The operating system has to be reloaded

I recently bought a Voyager xl , and i get this message The operating system has to be reloaded Reload bank d.
I have tried reseting the software but in Master menu everytime i hit +1 on the credits window the Factory setup menu does not show.
Can anyone help me?

Maybe try reinstalling the OS?

Links to current firmware (in the middle of the thread):
https://forum.moogmusic.com/viewtopic.php?f=2&t=22525

Greg