Voyager - presets are a semitone low?

Hi all :slight_smile:

I’m very new to the Voyager, and being in Australia I’m a bit concerned about the tuning of mine as it’s hard to send of to a Moog-certified tech. Hopefully this is a setting somewhere, so I’m asking advice of those who know far better than I here on the Moog forum if I’m barking up the wrong tree or not :slight_smile:

Anyway - it’s out, a whole semitone down - but only on presets. I play middle C on my soft synth (a Live 8 instrument) or Korg guitar tuner, and I need to hit D on my Voyager to hear the same tone. The fine adjustment doesn’t reach it.

However - if I set up the init patch, I’m in tune perfectly. C is C, F is F, etc…

I re-select a preset patch, and have to play D to get a real C.

I go back to the init patch and select each oscillator separately - and all three are individually in tune to my reference.

I select any clean (non-evolving/motion) mono tonal preset at random and hey presto - I’m out by the same semitone again.

Could anyone tell me if I’m doing something wrong or not?

TIA

I’ve found the Master mode setting 4.1 - Transpose In/Out and it was set at ) for both parameters. I set the KB parameter to “+1”, and now my presets are more or less in tune. Is this normal? :confused: Is there something I’m missing? I believe that this setting is lost every time the Voyager is powered down. Argh!

Maybe this is a dumb question but sometimes anything could help, could it be the pitch bend wheel amount ?

(page 73 under Master Mode Factory Setups 3.4 Pitch Bend AMT)

Thanks for answering, and you’re right - sometimes trying anything sometimes works :slight_smile:

Pitch bend is a range function from centre. Choices are up and down a fourth, a fifth, an octave, an octave and a fifth, etc. This works without a problem, and you can hear the difference in range trying it. Not the cause of the problem though… I’m still OK as long as I keep the keyboard transposing +1. Just plain weird! A nuance? LOL I drive a Landrover - I know ALL about nuances…

I just thought it could be related after I had read in the manual; " The PITCH BEND AMOUNT function sets the Pitch UP and
DOWN values to “Fourths” (5 semitones) for all presets in the
current bank
."

Was it like that when you first received it, or has it developed this “fault” on its own over time ?

BTW, my very first car was a…Lada. So I also know about nuances… :laughing:

I haven’t really played it along side any other instrument until now - not in a melodic sense, anyway. I never noticed it before and I’m sure I would have. I even remember testing it when I got it last month against my trusty Korg tuner and it was pitch perfect on the presets I was running at the time.

Fixed it.

“Factory sound” reset did it. Sorry to bother, I should have thought of this before. My Voyager was sitting in a music shop for a while on display before I gave it a home. I guess that someone changed something. Seems to be all good now, and it agrees with both my Korg tuner and iPhone tuning app. Phew. :slight_smile: Verified that the transposition was disabled too.

(Puts it down to experience… click!)

There must be some kind of offset coming from somewhere. The Touch Surface ? The modulation buses ?

Have you tried a factory reset ? (under Master Mode Factory Setups) You might have to re-adjust key transpose after this, if the reset doesn’t solve the problem.

As a last resort, you could also perform a Factory Sounds reset. But read the manual carefully, as I’m not certain what sounds will actually be reloaded from ROM (the online manual states that sounds from the Performer edition will be retrieved. I’m not sure if the sound banks on an Electric Blue are the same ?)

EDIT: You posted your solution as I was writing this… Hurray! It’s okay again!

Hmmm.. you’re right. My Bank C is now a copy of Bank E - i.e. they’re both the same now. Arghh.

I’ve posted a new thread to discuss.