I think, if that’s possible, that you should take this one back to the shop again. I would offer myself a full functional instrument, if I were in your shoes. Hoping this will get solved!
Hi, i had the exact same problem, which can be simply solved with a screwdriver and three pieces of small paper, twice folded. Unscrew the side panel and put between the metal plate and the wooden panel those three pieces of paper, twice folded papers as to adjust the wooden site panels and keep them away from the highest key.