Sub phatty: only presets working. Manual and editor not

I recently downloaded the editor for my sub phatty. I love it for being able to create, save and store tons of presets however after only using it twice it has stopped functioning as has the manual setting even when not plugged in. Only the stored presets work. Is this a setting that I accidentally switched off? A bug in the firmware? Will something like a “restore to factory preset” fix this problem?