Sub Phatty firmware update problem

khalbert · September 19, 2013, 3:31am

After attempting to updating firmware with the bootloader v2 and firmware v2.79, my synth will not boot up - only the MIDI LED is activated, no other LEDs or switches. I’m dead in the water at the moment. Is there a method to perform a hard reset? Please advise.

Thanks!

nofuturenocore · September 19, 2013, 6:53pm

Hello.

Do the Subphatty make a Note calibration after the firmware update ? or it stopped responding after the firmware update ?

Be sure to not make a bootloader update a second time. It can cause some problems.

Amos:

If you already updated the bootloader of your Sub Phatty and updated to v2 firmware,

DO NOT send the bootloader-updater sysex file a second time.

This file will be included in the official release of the Editor, and in the update instructions, so I want to be sure you know that you don’ need to, and should not, follow this step.

Beta testers who ran the bootlader-updater a couple of weeks ago are in fact using a transitional version of the bootloader, which is identical to the final release version except for a single vulnerability, which we discovered by accidentally sending the bootloader-updater twice in a row. This caused the bootloader to lock up. So, don’t repeat our experiment.

We will need to create a new updated bootloader-updated especially for the beta testers… I will send out another email when this happens, with a link and instructions for the update.

In the meanwhile, the important thing to note is that you can update to the new firmware, you just skip the step about updating the bootloader because you’ve already done that part, unlike all the non-beta-testers out there.

khalbert · September 19, 2013, 11:20pm

Amos,

I can’t do anything - there is no communication via USB (i.e. the SP is not recognized as a MIDI device anymore). The only thing lit up on the SP is the MIDI activity LED.

Thanks!
k

mmarsh100 · September 20, 2013, 5:41am

Sometimes on my Mac, the SubP shows up as ‘USB MIDI Device’. If you see this in the list of devices, try using it to send the update.

nofuturenocore · September 20, 2013, 5:06pm

But if you try to use your SubP alone, without the computer, is i working ?

khalbert · September 20, 2013, 6:29pm

No the SP is dead, except for the MIDI activity LED.

nofuturenocore · September 21, 2013, 8:08am

Okay, so sorry but at this point i can’t help you more it never happen to me. The better thing to do, I think,is to wait for an answer from Amos.

breun · September 21, 2013, 8:59am

And even better than that might be just contacting Moog Support.

khalbert · September 26, 2013, 10:06pm

I have tried twice to contact support via email. Guess I will have to call (not easy - gotta day job).

khalbert · September 28, 2013, 4:58pm

Cool I got an RMA arranged they’re gonna fix it ASAP.