Sub 37 keyboard problem

The Moog Forum Subsequent 37 & Subsequent 25
1

First, I’d like to say hello! First post here, wish it pertain to a possible issue with my 37.

My keys seem to be playing the same note every third or fourth (white) key. So, for example, if I work my way up it will go: C,D,E,E,G. Did I do something unintentionally or do I need to get in touch with Moog? Under warranty at least. Thanks!

2

Hmm does this always happen even if you change to a different preset?

3

hmm sounds like keyboard ribbon or controller failed, or there is a mechanical problem with the key-bed.

UNREAD_POSTby Control_Voltage » Wed Aug 19, 2015 10:21 am

Hi Guys,

Andy from Moog Tech Support here!!!

Feel free to call or email us for support with these sorts of issues, sometimes these are quite simple to suss out over the phone:

Andy Hughes, Service Manager
andy@moogmusic.com
828-251-0090 xt 221

Nate Marino
natemarino@moogmusic.com
xt. 204

Taylor Mott
taylor@moogmusic.com
xt. 217

Thanks,
Andy Hughes
Moog Music, Inc.

4

Hi there!

I just received my moog sub37 today and i have the exact same problem! C D F F G A B B

Did you solved the problem?What was it? I’m really interested to know :question:

5

I also have the same Problem, worked perfect until recently.

6

Solution: Global Menu 1.1: Tuning Scale - Choose another Scale.