Hey guys,
Super excited to just take a new Sub 37 out of the box today. I started updating the firmware and noticed that the display screen is crooked. Is this just the way it is supposed to be, or was it installed wonky at the factory? I know it doesn’t effect the way it plays, but i’ll admit that i’m kind of bummed out… Take a look at my attached photo:
Hi there,
Andy from Moog Tech Support here!!! I am sorry your Sub 37 arrived less than 100% perfect!
It is possible to adjust the positioning of the screen at home with a little guidance from one of our technicians.
Please contact us directly for support with this issue:
Andy Hughes, Service Manager
andy@moogmusic.com
828-251-0090 xt 221
Nate Marino, Service Technician
natemarino@moogmusic.com
xt. 204
Taylor Mott, Service Technician
taylor@moogmusic.com
xt. 217
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
I just purchased a Sub 37 with the same problem. I have an electronics background, so fixing it isn’t a big deal. However, I’m a little worried that an instrument in the Sub 37’s price range has an apparent production quality control issue. Hopefully it isn’t a reflection on the rest of the instrument because it sounds superb!