Has anyone else experienced a long delay in receiving products from Moog and is this a common occurrence with them?
Over 2 months ago I submitted an order for a Voyager Select Series through a 3rd party vendor and I’ve yet to receive it. This week I was finally given an explanation to why there is now a delay, however it doesn’t necessary explain why it was delayed to begin with. Moog gave a false shipping ETA a couple of weeks ago, then they neglected to share that they wouldn’t be meeting that shipment date . Now they will not give an ETA, so I may be waiting another month or several months for my order.
I can’t express enough how disappointed I am with this experience, I feel as if Moog isn’t concerned with their customers and are solely riding on their elite “name”. I was so excited to finally get my hands on a Moog, especially the Voyager and at this point i’ve lost all anticipation and I’m loosing interest. The lack of communication and no expected date for shipping is absolutely unprofessional.
There are plenty of other options available, they may not offer the same quality or sound. But, I’m left wondering if I can find greater satisfaction and better treatment by other brands. I do really hope that this is a rare occurrence and it will be resolved soon.