Hi,
I’m having problems turning on the Multi Trigger Mode on my new Moog Model D. When apply the technique described in the manual (turning on the Model D while holding a D major chord (D3, F#3, A3)), nothing changes and the Model D is still in legato mode.
Any recommendations?
Thanks
Oh God I hate these “hold this combination of keys and power on” things!
Are you sure you’re hitting the 3’s (D3, F#3, A3) rather than an octave up or down?
I don’t know the answer, but I suspect an email to Moog Support might resolve the problem quicker than posting on here.
Good luck!
Hello!
There are some cases in Germany. There should be a software update. They are working on it. Too bad, something like that should not happen.
Greetings from Hamburg
Thanks for the replies! I’ll contact Moog Support, as it seems to be a hardware problem!
For what it’s worth I’m having no trouble switching between the 2 settings on mine. I hope you can get your issue resolved.
Are there any news? Since I reported the error now 3.5 weeks have passed. It should nevertheless be possible to adapt the software within this time to the tolerance of the components. Customers who have already opted for a purchase should have priority. My confidence in the quality promise is decreasing day by day. If the superior sound was not, I would have already sent the instrument back.
Update received. - Problem solved. - All good! - Thanks Moog! 
Now the fun is really going on! 
So there is a software update? I seem to be having the same issue on my Model D. Is the update available from somewhere to be downloaded?
You should contact moog support - they can you provide you a download link. I had the same issue but after the update, everything works fine.
I got the update directly from the Moog service, but should be provided on the homepage. If you send me a message with your mail address, I can send you the files. I hope Moog has no problem with that. The more lucky users, the better.
Thanks! But I got the update from moog tech support as well already.
Having the same problem - glad to know it’s an easy fix - multi trigger will be a handy mode
Awaiting Moog’s reply on it..
Same issue here in Tel Aviv as well, waiting for the download link.
OK, the firmware update solved the problem. I was the first person according to Moog who had issues with updating the firmware over MIDI though (bricking the device for a short period of time, sweaty palms), the combination of Mac/Sysex and the Roland UM-1G USB to MIDI interface does not work. A Motu Micro Express worked fine though.
Interesting .. I’m on a Mac and used a Roland UM-One with c6 sending sysex and the update went fine..