When I open the editor in Pro Tools 12.4, the Sub 37 audio disappears completely. Even on the headphones connected to the Sub 37. Sub 37 audio signal is good up until I open the editor from the “AudioSuite” menu. The editor will change programs on the Sub 37 at that point…but there is no audio. Also, if I attempt to open the editor on a channel as an insert to an instrument track (or any track mono or stereo) I get the spinning beach ball which requires a ‘force quit’ of Pro Tools.
Hi, and thanks for the report!
I am checking this in Pro Tools 12.4 as well.
Looks like when you first open the AAX plugin, it loads an empty preset called which has all values (including master volume) at zero. Switching to a valid preset within the editor sets all the other parameters as they should be but it doesn’t restore the master volume.
In fact, the master volume shouldn’t be affected by changing presets, but it shouldn’t be getting set to zero in the first place.
Adjusting the output volume knob on the Sub 37 brings he sound back to normal.
setting “no insert” and then inserting the Sub 37 Editor plug-in again sets the master volume back to zero.
That’s a problem all right…
[update] I did find, after selecting a preset in the AAX plug-in and adjusting the hardware volume knob so I could hear sound again, that I could save the Pro Tools project and exit… change the preset on the Sub 37… re-open the Pro Tools project, and the plug-in restored the sound it had loaded when I saved the project and I could still hear it, same as when I’d saved the project. So that part seems OK. It’s just when you first launch the plug-in that it’s troublesome.
I can get the audio back if I turn the Sub37 off and back on while the session and plugin is open. Otherwise, if I open the plugin, the volume on the sub is zero and moving the volume knob does nothing. I was able to open the editor as an insert to a channel without getting the beachball. Not sure why I continually got the beachball last night.
If I exit Protools with the plugin open and then reopen the same session, everything works as expected. However, if I remove the plugin from the channel and then open it again, the volume is zero and the hardware volume knob does not work to remedy the situation. Restarting the Sub gets the audio working again.
interesting, I can confirm your results except for the hardware volume knob working in my case… maybe I had local control turned on, and you had it off?
In any case the main thing that clearly needs to be fixed, I confirm.. which is that volume is set to zero any time you first open / instantiate the plug-in.