I just bought the new model D reissue. I’ve not even had it a week. When I turned it on for the first time and started playing, I noticed there were some keys that did not play - just silence, no sound at all while all the others were fine. I read through the manual, but found nothing that mentioned this condition or the specific keys that made no sound. So I performed a factory reset (power on while holding down the first 4 white keys). This seemed to fix the problem and all the keys played fine after that the rest of the night.
This weekend I turned it on again and the same thing happened. Once again, I performed the factory reset procedure but this time it made no difference. In fact I did the reset several times, but the condition persisted.
It’s curious that every time it has been the exact same keys that are affected, and I don’t see any correlation. The keys are always A0, F1, C#2, A2 and F3. Has anybody ever heard of this or experienced something like it, or know what could be happening? I would hate to have to return it, but may have to. Very strange.
Thanks.