It’s a question of balance.
Forums report GAS then problems. Very few “everything is ok” topics, which is logical, huh?
Here’s one.
I had minor problems with my Voyager Old School just after I bought it, but they seems to have vanished. Maybe she had a hard time being manipulated by strangers during her travel from UK. Since then, every time I’ve frown at my instrument was followed by a “ooh dumb me” epiphany. She wouldn’t cause me any trouble.
She was the 40th birthday present of the guy who sold her to me, he was kind of doing this for even more meaningful reasons. I think the Voyager thought she would leave a house full of love for a worse one, but guess what: my house is full of love for her too
I also have no issues with my Voyager (Select Series). OK, one little thing with the mixer, but nothing serious. It was repaired for free. Age is 2 years now, and I use it every day. So I’m very happy
No problems with mine, either, apart from a bit of tuning drift that can be compensated for.
That’s no consolation to the people who have had problems, though, like a friend of mine who had the whole range of problems reported by other users, especially the envelope problems that seem to occur rather often.
I wonder - mine’s one of the old ones, pre-Chinese - and from the days when Moog tested every Voyager before it left the factory (maybe they still do that, but they seem to have stopped making that claim). How many of the people who have no problems have the pre-Chinese ones, and how many people have no problems with recent ones? That could be an interesting survey.
The Minimoog Voyager is and has only ever been - lovingly handcrafted, calibrated, tested, burned in, and packaged by real people at our factory in Asheville, NC.
The processes shown in this video aside from finishing specific to the 10th Anniversary Minimoog apply to all Minimoog Voyagers. http://www.youtube.com/watch?v=oR75HPWEIok
<< The Minimoog Voyager is and has only ever been - lovingly handcrafted, calibrated, tested, burned in, and packaged by real people at our factory in Asheville, NC. >>
Isn’t that the case with all Moog Instruments, not just the Voyager?
I’ve never had a problem EVER with any of the Moog products I’ve owned. Voyager RME, Little Phatty, Minitaur, MP-201, CP-251, MF-101, MF-102, MF-103, MF-104M, MF-105, MF-105M, MF-107, Rogue.
Some other people could say the dead oscillator problem, or the dead filter problem, or…
“Rather often” is a very, very relative term. Since many thousands of Voyagers have been sold since its introduction more than 10 years ago, even 50 of them having any problems is a very small percentage of the number of units still working perfectly today.
By the way, since Moog Music came here to confirm that they are still very dedicated to making quality instruments with all the attention and care, how many Voyagers have been lovingly made since 2002 ?
Didn’t we clarify, in this forum not very long ago, that you can tell by the number and pattern of the screws on the underside of a Voyager whether or not it has Chinese-made components? Or does that just refer to the keyboard?
EDIT: I found the earlier discussion about the screws and so on. That specifically indicates whether the keyboard is a Fatar or a Chinese one, but this was clarified by a forum user who also referred to a few reported problems on this list about failing electronics,' which seems to imply - rightly or wrongly - that the choice of Chinese keyboards may also extend to other Chinese components implicated in the few’ failures that seem to have multiplied more recently.
Of course Chinese components are common in modern electronics, but the massive failures my friend experienced had me quite worried, as we had no approved Moog support in Britain at the time and my friend had extensive problems despite going to a skilled and reputable tech with many years experience with Moog synths.
I’m not trying to rubbish Moog with this. As I said earlier, my Voyager has worked perfectly for the many years I’ve owned it. But I do know how much stress, inconvenience and expense can be involved when a Voyager has a whole series of component failures, and information about changes in the sourcing of parts has been very slow in coming. The change from the Fatar keyboard to a Chinese one was alluded to for quite a long time before definite information finally appeared in this forum, including a way to check which keyboard you have fitted. Until recently all we had to go on was vague information and conjecture regarding this change.
Concerning keyboards, I had an early version Old School with a crappy keyboard touch, probably Chinese. And I also had access to a Voyager Electric Blue with a much better keyboard feel than my OS, probably Fatar or something better than my cheapish one on my OS.
However, it seems that on later models of the Old School, Moog decided to put a better keyboard in, with the same better feel as the regular Voyagers.
Sometimes I just wish Moog Music Inc would finally publish: how many Voyagers of each models have they produced so far, what are the keyboards in each model and where are they made, where are the board inside a Voyager are actually made (we already know the final assembly is in Asheville USA), where are the wood casings made (I think I’ve read a little company down the street from Moog Music).
There is a lot of speculation, and maybe it’s time to set the record straight ?
If you ever have a problem or concern with any Moog product, we have a fantastic tech department that is here to help you and will always do everything we can to make sure your product is performing properly.
To be clear:
• We use a Fatar keybed in the Minimoog Voyager
• The circuit boards are made here in Asheville
• The wood comes from just over the mountain in TN.
• Before we ship a synthesizer we calibrate, test, and burn it in for 24 hours.
• Real people make our products http://www.moogmusic.com/content/hands-moog
You are all always welcome to come and tour the factory and see for yourselves.
Mine is a very early one. It has been home twice for upgrades over the years ( before it was mine ) the next upgrade is capable of field fitment and I will probably do it at some time. Everything has worked as expected everytime I have used it with the exception of the foolishness of the scaling out of the VX NOT being 1V/Oct and each volt being an odd offset from my other CV machines requiring the use of a signal processor to set span and offset when driving other synths.
All that is missing, and seems to be some kind of closely guarded secret (although I don’t see why?), is the number of Voyagers produced so far… Other companies don’t hesitate to publish such numbers usually ? Especially when the Voyager must be successful since it’s been produced for over a decade now !
Sure, it might not match numbers of huge corporations with huge budgets and resources since it’s a small dedicated company crafting each one by hand, and it might not yet match the numbers of original Minimoogs D produced over 10 years yet (I don’t know), but give us a ball park figure maybe ?
EDIT: Thanks for the invitation to visit. I would go in a heartbeat if I didn’t live a thousand miles away, in another country and don’t even have a passport…
i remain confident that moog makes quality products made in the USA. i have an issue with an oscillator and they are going to fix it for me, thats all i ask. they have been more than helpful ever since i have contacted them.
regarding the number of voyagers sold, i think its a bit more than we think. just about every performance i see on tv, whether its hip hop, pop, electronic, rock, has a voyager on stage. look through pictures of recording studios, theres usually at least one. (how many does deadmau5 own now?) not to mention all the lucky hobbyists, like myself, that have one at home. i thinks its pretty incredible that a company this small can produce not only the number of voyagers, but the number of all its product that it does
Thanks to Moog for answering some of the questions many of us have had for a long time.
It’s good to have it confirmed that you’ve now returned to using Fatar keyboards. Also that the boards are made in Asheville and you still do the checks and 24-hour burn-in. We now know how to identify the non-Fatar Chinese keyboards on some of the older Voyagers, and it’s good to know new instruments again have the Fatar ones.
As I recall, Moog authorised a company to do repairs in Britain a couple of years ago. That was too late for people like my friend with his defective Voyager, but the fact that there’s now someone to go to in this country is a relief for people like me. I’m inclined to contact Moog at Asheville in the first instance if I have problems, though. Would that be the best way to go?