Minimoog shipment from outside US for repair

The Moog Forum Moog Music General Topics Forum
1

Hello, does anybody had experiences with shipment from outside US in order to repair an instrument? My problem is related to customs duties I don’t want to pay (since I have already bought my minimoog..!). Many thanks in advance

2

I would strongly suggest contacting Moog Music service department and directly ask them about it.

Adam Pryor
‪adam@moogmusic.com‬‬
(828) 251-0090 Ext. 246

Harrison Street
‪harrison@moogmusic.com‬‬
Ext. 221

Noah Jolly
‪noah@moogmusic.com‬‬
Ext. 204

Taylor Mott
Service Manager
‪taylor@moogmusic.com‬‬
Ext. 217

3

I am having a similar problem. I have the reissue of the EHX 16 second digital delay, and shortly after its release, EHX offered a mod that removed an annoying count-in before recording. I wrote them and found out that they still did this for $35! So I sent the pedal from EU to New York, and now it has come back, but stopped at customs. They treat it as a purchase and want receipts for the purchase so they can compute customs. I am now trying to convince them that I own the pedal, and it is not a purchase but a repair.

But it is probably a lost battle. They will at least claim customs of postage, repair costs + VAT, and a huge fixed “processing costs”. Damn, I support free trade.