Matriarch - No signal out of right channel

My matriarch is currently stuck in mono and I am unable to get it to output through both outputs.

Heres what i’ve tried:

  • Swapped cables - tried both TRS and TS cables
  • Zero’d out all knobs etc
  • Updated the firmware twice - the second time i reduced the transfer rate to 50%
  • Powered on with the device connected and disconnected (shot in the dark)
  • Confirmed that its not my interface with the issue because I can swap cables which causes the other interface input to start receiving signal
  • Powered the device off for a while then came back and tried again

Any help is much appreciated.