I got a brand new Matriarch from Sweetwater last week. Tonight the instrument no longer powers up. I tried different outlets to no avail. I tried swapping the power cable on the adapter, and still no luck. Is there a fuse or something else I can try to troubleshoot before I go through the trouble of exchanging it? Sadly, this one was already a replacement since the first one that arrived had a faulty potentiometer on one of the envelopes. Moog support is not very helpful and if its something simple, I’d like to try to not burden Sweetwater with another exchange if it isn’t necessary.
Eh. Quick update on this if anyone has similar issues and lands here via a search. The power jack itself is tight/secure, but if you spin the power adapter plug, the lights flicker. The problem seems to be with the power jack that is inside the instrument. Darn it.