Hi all,
some time ago, i sent my little phatty to a “moog referred” service tech to fix a faulty encoder. the tech lifted an eyelet pad off the circuit board and the encoder is not attached properly resulting in roaming lights across the encoder at all times. Sent in to moog to fix all they did was update the firmware…now theyre refusing to address my issue saying they fixed the encoder. OPENED IT UP AND IT STILL HAS THE ORIGINAL DAMAGED ENCODER!
ON TOP OF THAT, it now has no output now. Occassionally makes some noise but nothing consistent.
ANY IDEA OR INFORMATION REGARDING THIS WOULD BE VERY MUCH APPRECIATED.
thank you
Hmm… I guess MoogMusic should be aware of such bad stories.
I think someone will chime in, and hope it will be solved so that you can play again with no problem 
i really hope so. Even if i were just given directions or a schematic on how to fix this would be great. a little more information…
in the oscillator mix section, my encoder was damaged by removing the TWO pads on the top bigger lugs soldered to the board. Im assuming its some sort of ground buss? checked w a voltmeter and all these lugs across all encoders run together. can i simply jumper them together?
the no output issue i feel to be a problem coming from the keyboard section since it will trigger a note just intermittently.
thank you
I have no technical clue for you but you may want to contact MoogMusic tech support directly.
i fortunately fixed the no output side of the problem last night.
only thing i have left to deal with is the broken pot in my oscillator section. when i recieved the unit back from moog i was given an extra pot, so i removed the damaged one last night and started to resolder the replacement. so far so good, however…the case of the missing eyelets and pads makes it very very difficult for the pot to complete the connection and function properly. its “working” now…however very intermittent since its hanging on to the circuit board w either jumpers or raised eyelet pads.
ALL i need now is to know where i jump the middle pin of the pot to the circuit board to complete the pots circuit. Im going to call moog in a minute…highly doubt theyll send me a schematic but…we’ll see.