Hi all, my Muse died recently during playing and not able to start. Opened up and found the power supply board indicator light does not lit up. I am able to identify the PSU brand and AI has given me a few guesses of the exact model, but I don’t want to mess up the machine by choosing a wrong voltage and current rating. Can I check if there are experts here who can advise me on the PSU output specification to Muse main board so I can purchase the exact replacement or better if anyone can suggest me good quality alternative as I live in a hot and humid climate and power supply board failure is common among all my electronic equipments. Thanks all. Btw, customer service is not able to help except providing me a service centre 2000 km away.
Really sorry to hear about that! I bought my Muse from Sweetwater for a sweet deal price since I’ve been a loyal customer for over a decade. They give you two years warranty instead of just one year, so it was worth the couple hundred dollars more to buy it new rather than used without a warranty. Obviously this is not a solution for you. Where do you live btw? Humid? I’m thinking Brazil, LOL.
Just a thought, can the service center 2000 km away sell you the power supply and mail it to you? If not, I would contact the USA customer service and try explaining your problem.
Another thing you might be able to do is get a copy of the circuit diagram from Customer Service (or the one 2000 km away) that might show you everything you need to procure a 3rd party equivalent.
Boa Sorte (if you’re from Brazil) or just Good Luck. Let us know how you make out.
Fred
Hi Fred, thanks for the advise. Btw I live in Singapore haha. The nearest service centre is at Thailand, but customer service has provided me the power supply model in the end so I can purchase from local electronics retailer. Hope it is just the PSU fault.
Glad you found a solution. Could you please share the Power supply number and info? Thx -hjp
Part code: TRN-10-000-0012
Description: Power Supply, Switching (110~230V)
Alternative part code: SPSEPS-65-12
Just to update on the post for future reference. I bought the PSU and everything back to work. Phew😅
That’s great news Cclfour!! I copied the part number just in case for my future. I’ll never sell my Muse!
I hear Singapore is absolutely beautiful, you’re so lucky!
Fred