[HELP]Electric Blue Edition issue, no sounds but noise?

The Moog Forum Minimoog Forum
1

Hi everyone, I’m Mattew, a Moog newbie. :smiley:
I just bought a Minimoog Voyager Electric Blue Edition, which features Hardware Ver3.5, system ver3.5. I’m fairly new to synthesizers and to this kind of music. Because of the language problem, it’s difficult for me to understand the Use’s Manual very well. :frowning: :question:

I tried to study and play it myself, but a huge disaster appeared. I might delete the Minimoog system by clicking MASTER-RECEIVE UPDATE mistakenly.Since that moment, every original tone sounded almost the same, which was nothing but white noise. I tried turning on/off different OSCs and PITCH wheels, but nothing happened.

I tried to update the system again, here is what I did.
4. First, imported the ‘BANK B’, the system restarted and it popped up “the operating system has to be re-loaded! Re-load BANK D? ”
5. I chose ‘NO’ and “MASTER 2.4”, then it popped up ‘waiting for system data transfer of Bank A’. After I sent Bank A and restart the system again, it still asked me ‘the operating system has to be re-loaded! Re-load bank D?’

  1. I chose ‘YES’, the operating system didn’t restart. I tried to send BANK C and restart again, it asked me ‘the operating system has to be re-loaded! Re-load bank D?’ once again. Then I chose ‘YES’, the operating system didn’t restart.

I also tried 1.1 factory reset, but seems helpless.

However, I found out that a few sounds are available, like Key Backwater etc (but the white noise is still there). In this case, clicking different keys on the keyboard can make different pitches, but the sequence of pitches were disordered.

Is it a Hardware problem? I just bought it for one month and nothing ever hit or crushed on it. It operated very well before I updated it.

There’s no MOOG after-sale services in China…Please help me. Thanks very much. :cry: :cry: :cry: :cry: :cry: :cry:

PS. Sorry for my poor English, I might express myself and describe my problem prolixly and ambiguously.

2

anyone can help me? thx a million!

3

Have you tried to contact Moog Music support by email ?

你试图通过电子邮件联系穆格音乐支持？

Also, have you tried translating the Voyager User Manual in simplified Chinese using Google online translate tool ? It’s not perfect, and you loose the formatting, but at least you could maybe understand it a little more.

另外，你有没有尝试航海家用户手册简体中文使用谷歌在线翻译工具翻译？它并不完美，而你失去了格式化，但至少你也许可以明白这一点更。

I don’t speak Chinese. The preceding text was translated online using Google translate tool.

4

Hi mostfk,

Why? … just send bank D when the operating system asks for.

5

Thank you very much. I in this two years went to other cities, because of my job but navigator or stay at home quietly, it’s still not solve the problem.
I’m sorry, but I use translation software to translate, so do not know whether you can understand.
I’m really very grateful to you.

6

THX Rudi.

Because of my job, Voyager in the first two years on my side.
Maybe I didn’t say it clearly before, it’s not good.
Today I downloaded it to SYS-3.6 in the forum. I made a new attempt.
Now LED displays the name of the sound is wrong characters and strange symbols. and All the sounds are not sound or noise.

1.On the Voyager go to Master Mode, cursor down to the ‘RECEIVE UPDATE’ menu and
press ENTER, the display screen will prompt: “Waiting for system exclusive data transfer of BANK A,B,C or D”.
First I send “BANK B”, After the restart the display screen will prompt:
“The Operating System has to be reloaded. Re-load Bank D? (Yes/No) Select ‘NO’

  1. go to the ‘RECEIVE UPDATE’ menu and press ENTER.
    the display screen will prompt: “Waiting for system exclusive data transfer of BANK A”, I send “BANK A”.
    After the restart the display screen will prompt: “The Operating System has to be reloaded. Re-load Bank D? (Yes/No) Again.

  2. Select ‘NO’ and go to ‘RECEIVE UPDATE’ menu.
    the display screen will prompt: “Waiting for system exclusive data transfer of BANK A” again…I send “BANK A” again,
    After the restart the display screen will prompt: “The Operating System has to be reloaded. Re-load Bank D? (Yes/No) Again.

  3. Select ‘YES’, and go to ‘RECEIVE UPDATE’ menu, the display screen will prompt: “Waiting for system exclusive data transfer of BANK A,B,C or D”,I send “BANK C”, After the restart system asks “BANK D” again, Choose not later Voyager did not produce any change, System is still wrong. :frowning: :frowning: :frowning:

  4. First send A,B,C,D, I have tried. No matter which one, Results obtained is After the restart system asks “BANK D”.

6.say “YES”,and go to ‘RECEIVE UPDATE’ menu, the display screen will prompt: “Waiting for system exclusive data transfer of BANK A,B,C or D”.
7. If say “NO”,and go to ‘RECEIVE UPDATE’ menu. the display screen will prompt: “Waiting for system exclusive data transfer of BANK A”. After the restart system asks “BANK D” again,Infinite loops.

8.No matter what system never asks"C or B ".

It’s the sound that makes me crazy, But It’s been such a torture for me, Really want to die.
I have contacted China’s agent. They say that because you are not here to buy, we can’t help you.
And we don’t know what to do, they tell me you can send it to the United States to repair, but you know, mailing is long, and very expensive.

I think the problem is not the hardware, Is the problem of the system.
I really want to save it, I don’t even know how to use it.

I am from China Moog Fans.
Entreat Rudi and Everyone Help me.
Thank you for all the people.

Next I will pay attention to here every day.
and My email is 30707983@qq.com

7

Oh boy,
what happens when this message appears:
“The Operating System has to be reloaded. Re-load Bank D? (Yes/No) Select ‘NO’ "
and you press the CURSOR to select “Yes” and send bank B?
What’s going on on the display after sending bank B???

8

Thank you for your appearance.
I’m sorry, My English is not good.

You mean to say: System asks BANK D, Select “YSE‘ and I send BANK B?

9

Hi mostfk,
yes, select “Yes” with the CURSOR and press ENTER and send bank B to the Voyager.

10

Hi, Rudi.
I tried.
the system asks “BANK D”, Select “Yes‘ and I send “BANK B”.
the display screen will prompt: “Wrong Bank was received !!!”. :frowning: :frowning: :frowning:

I don’t know if I am Understanding correctly.
I’m sorry to have given you so much trouble.

11

I found this
http://forum.moogmusic.com/viewtopic.php?f=2&t=23645&p=145214&hilit=System+problem#p145214

My voyager screen is like this.

12

Hi mostfk,
sorry, of course send bank D when the Voyager ask for bank D :blush:

The link you wrote has nothing to do with the operating system, that’s a problem of the presets.

13

According to the B-A-C-D order to send，
Every time system for ask D, I choose yes and then send to D right?

14

It’s really hard for me to understand you, sorry.
When the system asks for bank D then select YES and send bank D.
You should see a bargraph and when the transfer is finished the Voyager should start normal.
If the Voyager starts again with the message to send bank D then there was no transfer or an error message.
What’s going on when you send the bank D file? Is there a bargraph, an error message or happens nothing?

15

Thank you for your patience,Really thank you very much.

When the system asks for “bank D” then select “YES” and send “bank D”, A progress bar is correct, But the error did not solve,.

Send “BANK A, B, C”, the system will be restarted and the asked to send “D”,
Select"YES" and send “BANK D”, A progress bar will appear, but does not solve the problem,
Select"NO",and go to ‘RECEIVE UPDATE’ menu, the menu like this “RECEIVE UPDATE”, Enter this menu, He will be asked to send"BANK A",
Send “BANK A”, system will be restarted and the asked to send “D”,
So infinite loop… System never asked “bank B and C”, The problem is still there.

16

Hi mostfk,
OK, we start at the beginning… :wink:

There are 7 preset banks in the Voyager (6 in version 3.5):
bank A - bank G (H)
These banks have nothing to do with the operating system and when a preset bank is not initialized then there can be garbage in the display like this

If you want to fix the preset bank you have to send a preset bank to the Voyager.

Then you have four banks A,B,C and D for the operating system. Each time when you switch on the Voyager the system will check this and if there’s a wrong bit in one of the four banks you will get a message “the operating system has to be reloaded”. When there’s no message after power on everything is fine. When there is garbage on the display you have to reload the preset bank(s) not the operating system.
OK???

AND DON’T FORGET: when the Voyager is powered off for more than half a year the internal battery can be empty and you have to reload the presets and the Voyager should be powered on for a few hours to charge the battery again.

Have fun,
Rudi

17

Hi, Rudi, Thank you for your answer.
The reason to work on a business trip a few days, just home.

I try to re-send all presets, But I was a novice, I do not know the correct.
Now the name of the preset sound appears to be correct, but the sound is still wrong, each preset tone is “Shasha” noise.

When sending a new preset, I first select the preset to name. For example: I send Bank A, first on the panel to select the A, after sending preset finished, press the -1 or +1.
I do not know whether this method is correct, can replace the preset error.

You can tell me the right way preset to replace it?

Need your help, thank you.

18

Hi mostfk,
I guess your problem has nothing to do with the software - it must be a hardware problem on the analog board.
First to make sure the hardware is right press EDIT, then select “Init. Parameters”, ENTER, select YES and ENTER.
You should hear a sound (square wave).
If you hear a sound like “Shasha” noise then the analog board is broken.
Let me know what you hear…

19

Hello Rudi
I do as you say, “press EDIT, then select “Init. Parameters”, ENTER, select YES and ENTER.” Select “Yes” after no sound…
Press the key, is still rustle :cry: :cry: :cry: :cry:

I am also broken last hope…

China’s agents, said: They did not repair permissions.
Is it the only way to repair it is to be sent to the United States?
Except for mailing costs, I am most worried about is the mail on the way will Voyager break.

ask Almighty rudi :bulb: whether there are other ways?

20

Hi Mattew,
you should contact Moogmusic.com. There must be a service center in China.
Good luck,
Rudi