I was simply trying to save user settings to the editor but that screen always says hardware disconnected and I cannot ‘get’ or apparently export to my editor. The hardware disconnected message will disappear for a moment when I click on trying to get a hardware preset. When I try exporting I create a file name to be saved but it does not show up on my computer as if that file is not being created.
Yet, when I am on the editor page I can tweak knobs on the editor and the synth responds. So hardware is not completely disconnected as it sees my actions. What am I doing wrong? The preset editor works fine and I have a few early user presets which show up but that was a while ago and now no such luck updating my user presets on banks above 09. I cannot find a similar situation searching the forum or the web.
This is a known bug in the Subsequent 37 CV firmware and there is a patch coming ASAP. Please keep your eyes peeled on your email, an official announcement will be made shortly.
Resolved. I had my USB plugged into a hub into my Mac rather than directly into the computer which I overlooked as the recommended method for accessing the editor.