Moog Music Forum

OOPS! :P Here are the Minitaur Links: (editor) MAC: http://www.moogconnect.net/downloads/minitaur/Minitaur_Editor_3.0.4_OSX.zip WIN: http://www.moogconnect.net/downloads/minitaur/Minitaur_Editor_3.0.4_WIN.zip (firmware) WIN: http://www.moogconnect.net/downloads/minitaur/Minitaur_v2_1_WIN.zip MAC: ht...

Hi there, Andy from Moog Tech Support here!!! We will dig deep into your unit to see if there is a fault. With an analog device there is going to be a small noise floor that is present if you disable all of your sound sources and press a key, and this will become more noticeable if the Overdrive/Fee...

Hi there, Andy from Moog Tech Support here!!! I am sorry your Sub 37 arrived less than 100% perfect after the repair! It is possible that it is a loose cable, or that there is something at fault with the jack or the circuit(though this would have been tested during the repair. Please contact us dire...

Hi there, Andy from Moog Tech Support here!!! I am sorry your Sub 37 arrived less than 100% perfect! It is possible to adjust the positioning of the screen at home with a little guidance from one of our technicians. Please contact us directly for support with this issue: Andy Hughes, Service Manager...

Hi Botski, Here are the links you requested: OSX http://www.moogmusic.com/sites/default/files/Moog_Sub_Phatty_Editor_and_FW_Update_MAC.zip WINDOWS http://www.moogmusic.com/sites/default/files/Moog_Sub_Phatty_Editor_and_FW_Update_WIN.zip Sub Editor 1.1.0 Patch MAC: http://www.moogmusic.com/sites/defa...

Hello Everyone, Andy from Moog Tech Support here!!! It is definitely unusual for keys to discolor this quickly on a synthesizer, and we will be happy to replace the keyboard for you if this is happening on a Sub Phatty or Sub 25. As noted above, this usually occurs due to exposure to sunlight, or du...

Hi guys, Andy from the Moog Tech Lab here. If recalibrating the pitch wheel(and other pots) is not permanently correcting the issue, and it does not appear to be an EEPROM issue as described by Amos above, then it is entirely possible that there is a defective or damaged potentiometer in the pitch w...

Hi there,

Andy from Moog Tech Support here! Please contact us directly for support with this issue:

Andy Hughes, Service Manager
[email protected]
828-251-0090 xt 221

Nate Marino
[email protected]
xt. 204

Taylor Mott
[email protected]
xt. 217

Thanks,
Andy Hughes
Moog Music, Inc.

Hi Andy,

Moog Tech Support here!

Please contact us directly for support with this issue:

Nate Marino
[email protected]
828-251-0090 xt. 204

Taylor Mott
[email protected]
828-251-0090 xt. 217

Thanks,
Andy Hughes, Service Manager
[email protected]
xt 221

Hi guys! Andy from Moog Tech Support here. TerrorBoss, please contact us directly and we can assist you with getting this issue sorted out. Andy Hughes, Service Manager andy@moogmusic.com 828-251-0090 xt 221 Nate Marino natemarino@moogmusic.com xt. 204 Taylor Mott taylor@moogmusic.com xt. 217 Thanks...

Hi Guys, Andy from Moog Tech Support here!!! Feel free to call or email us for support with these sorts of issues, sometimes these are quite simple to suss out over the phone: Andy Hughes, Service Manager andy@moogmusic.com 828-251-0090 xt 221 Nate Marino natemarino@moogmusic.com xt. 204 Taylor Mott...

Hi ElektroMoog,

Andy from Moog tech Support here.

This could be either a calibration issue related to the pot, or possibly a hardware issue.

Please contact me directly for further support: [email protected] or by phone 828-251-0090 xt 221 or 204 or 217.

Thanks,
Andy Hughes
Moog Tech Support

Hello Everyone, Andy from Moog Tech Support here. As per a recent letter sent to all registered Voyager owners, we are aware of possible issues with certain Voyagers: To Registered Owners of the Minimoog Voyager: Thank you for being a Moog customer and owning our finest hand-built analog synthesizer...

Hi guys, Andy from the Moog Tech Lab here. If recalibrating the pitch wheel(and other pots) is not permanently correcting the issue, and it does not appear to be an EEPROM issue as described by Amos above, then it is entirely possible that there is a defective or damaged potentiometer in the pitch w...

Hi Sofine,

Andy from Moog Tech Support here!

My apologies, I have not received any emails from you, so please contact me directly at [email protected] and I will be happy to help you with sorting this issue out.

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.