Search found 119 matches
- Thu Sep 17, 2015 1:54 pm
- Forum: Taurus, Minitaur & Sirin
- Topic: Minitaur v3.0 editor and v2.1 firmware released!
- Replies: 153
- Views: 104074
Re: Minitaur v3.0 editor and v2.1 firmware released!
OOPS! :P Here are the Minitaur Links: (editor) MAC: http://www.moogconnect.net/downloads/minitaur/Minitaur_Editor_3.0.4_OSX.zip WIN: http://www.moogconnect.net/downloads/minitaur/Minitaur_Editor_3.0.4_WIN.zip (firmware) WIN: http://www.moogconnect.net/downloads/minitaur/Minitaur_v2_1_WIN.zip MAC: ht...
- Mon Sep 14, 2015 10:26 am
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub 37 build quality
- Replies: 2
- Views: 1385
Re: Sub 37 build quality
Hi there, Andy from Moog Tech Support here!!! We will dig deep into your unit to see if there is a fault. With an analog device there is going to be a small noise floor that is present if you disable all of your sound sources and press a key, and this will become more noticeable if the Overdrive/Fee...
- Mon Sep 14, 2015 10:22 am
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub37 headphone uneven levels
- Replies: 1
- Views: 834
Re: Sub37 headphone uneven levels
Hi there, Andy from Moog Tech Support here!!! I am sorry your Sub 37 arrived less than 100% perfect after the repair! It is possible that it is a loose cable, or that there is something at fault with the jack or the circuit(though this would have been tested during the repair. Please contact us dire...
- Mon Sep 14, 2015 10:20 am
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub 37 display screen crooked.. normal?
- Replies: 2
- Views: 1486
Re: Sub 37 display screen crooked.. normal?
Hi there, Andy from Moog Tech Support here!!! I am sorry your Sub 37 arrived less than 100% perfect! It is possible to adjust the positioning of the screen at home with a little guidance from one of our technicians. Please contact us directly for support with this issue: Andy Hughes, Service Manager...
- Tue Sep 08, 2015 2:00 pm
- Forum: Taurus, Minitaur & Sirin
- Topic: Minitaur v3.0 editor and v2.1 firmware released!
- Replies: 153
- Views: 104074
Re: Minitaur v3.0 editor and v2.1 firmware released!
Hi Botski, Here are the links you requested: OSX http://www.moogmusic.com/sites/default/files/Moog_Sub_Phatty_Editor_and_FW_Update_MAC.zip WINDOWS http://www.moogmusic.com/sites/default/files/Moog_Sub_Phatty_Editor_and_FW_Update_WIN.zip Sub Editor 1.1.0 Patch MAC: http://www.moogmusic.com/sites/defa...
- Mon Aug 31, 2015 12:03 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub37 Keys seem to be turning yellow
- Replies: 14
- Views: 5192
Re: Sub37 Keys seem to be turning yellow
Hello Everyone, Andy from Moog Tech Support here!!! It is definitely unusual for keys to discolor this quickly on a synthesizer, and we will be happy to replace the keyboard for you if this is happening on a Sub Phatty or Sub 25. As noted above, this usually occurs due to exposure to sunlight, or du...
- Mon Aug 31, 2015 11:39 am
- Forum: Subsequent 37 & Subsequent 25
- Topic: [Sub 37] Pitch wheel mis-calibrated?
- Replies: 38
- Views: 13116
Re: [Sub 37] Pitch wheel mis-calibrated?
Hi guys, Andy from the Moog Tech Lab here. If recalibrating the pitch wheel(and other pots) is not permanently correcting the issue, and it does not appear to be an EEPROM issue as described by Amos above, then it is entirely possible that there is a defective or damaged potentiometer in the pitch w...
- Fri Aug 28, 2015 4:13 pm
- Forum: Theremin Forum
- Topic: problems with calibration?
- Replies: 2
- Views: 2283
Re: problems with calibration?
Hi there,
Andy from Moog Tech Support here! Please contact us directly for support with this issue:
Andy Hughes, Service Manager
[email protected]
828-251-0090 xt 221
Nate Marino
[email protected]
xt. 204
Taylor Mott
[email protected]
xt. 217
Thanks,
Andy Hughes
Moog Music, Inc.
Andy from Moog Tech Support here! Please contact us directly for support with this issue:
Andy Hughes, Service Manager
[email protected]
828-251-0090 xt 221
Nate Marino
[email protected]
xt. 204
Taylor Mott
[email protected]
xt. 217
Thanks,
Andy Hughes
Moog Music, Inc.
- Mon Aug 24, 2015 11:28 am
- Forum: Little Phatty & Slim Phatty Forum
- Topic: Problems With First Moog: Unresponsive knobs - strange noise
- Replies: 1
- Views: 1567
Re: Problems With First Moog: Unresponsive knobs - strange n
Hi Andy,
Moog Tech Support here!
Please contact us directly for support with this issue:
Nate Marino
[email protected]
828-251-0090 xt. 204
Taylor Mott
[email protected]
828-251-0090 xt. 217
Thanks,
Andy Hughes, Service Manager
[email protected]
xt 221
Moog Tech Support here!
Please contact us directly for support with this issue:
Nate Marino
[email protected]
828-251-0090 xt. 204
Taylor Mott
[email protected]
828-251-0090 xt. 217
Thanks,
Andy Hughes, Service Manager
[email protected]
xt 221
- Wed Aug 19, 2015 2:59 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub 37 display issues
- Replies: 12
- Views: 3554
Re: Sub 37 display issues
Hi guys! Andy from Moog Tech Support here. TerrorBoss, please contact us directly and we can assist you with getting this issue sorted out. Andy Hughes, Service Manager andy@moogmusic.com 828-251-0090 xt 221 Nate Marino natemarino@moogmusic.com xt. 204 Taylor Mott taylor@moogmusic.com xt. 217 Thanks...
- Wed Aug 19, 2015 11:21 am
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub 37 Issues (Arpeggiator and Bank Selection)
- Replies: 8
- Views: 3237
Re: Sub 37 Issues (Arpeggiator and Bank Selection)
Hi Guys, Andy from Moog Tech Support here!!! Feel free to call or email us for support with these sorts of issues, sometimes these are quite simple to suss out over the phone: Andy Hughes, Service Manager andy@moogmusic.com 828-251-0090 xt 221 Nate Marino natemarino@moogmusic.com xt. 204 Taylor Mott...
- Fri Aug 07, 2015 9:55 am
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub Phatty Oscillator 2 Wave Problems
- Replies: 1
- Views: 720
Re: Sub Phatty Oscillator 2 Wave Problems
Hi ElektroMoog,
Andy from Moog tech Support here.
This could be either a calibration issue related to the pot, or possibly a hardware issue.
Please contact me directly for further support: [email protected] or by phone 828-251-0090 xt 221 or 204 or 217.
Thanks,
Andy Hughes
Moog Tech Support
Andy from Moog tech Support here.
This could be either a calibration issue related to the pot, or possibly a hardware issue.
Please contact me directly for further support: [email protected] or by phone 828-251-0090 xt 221 or 204 or 217.
Thanks,
Andy Hughes
Moog Tech Support
- Tue Aug 04, 2015 11:02 am
- Forum: Minimoog Forum
- Topic: Moog Voyager Problems
- Replies: 36
- Views: 41600
Re: Moog Voyager Problems
Hello Everyone, Andy from Moog Tech Support here. As per a recent letter sent to all registered Voyager owners, we are aware of possible issues with certain Voyagers: To Registered Owners of the Minimoog Voyager: Thank you for being a Moog customer and owning our finest hand-built analog synthesizer...
- Mon Aug 03, 2015 5:03 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: [Sub 37] Pitch wheel mis-calibrated?
- Replies: 38
- Views: 13116
Re: [Sub 37] Pitch wheel mis-calibrated?
Hi guys, Andy from the Moog Tech Lab here. If recalibrating the pitch wheel(and other pots) is not permanently correcting the issue, and it does not appear to be an EEPROM issue as described by Amos above, then it is entirely possible that there is a defective or damaged potentiometer in the pitch w...
- Fri Jul 17, 2015 10:54 am
- Forum: Minimoog Forum
- Topic: Low F key only triggers on note off
- Replies: 4
- Views: 2183
Re: Low F key only triggers on note off
Hi Sofine,
Andy from Moog Tech Support here!
My apologies, I have not received any emails from you, so please contact me directly at [email protected] and I will be happy to help you with sorting this issue out.
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
Andy from Moog Tech Support here!
My apologies, I have not received any emails from you, so please contact me directly at [email protected] and I will be happy to help you with sorting this issue out.
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.