Moog Music Forum

Do you have the synth connected directly to your USB port or are you using a hub???

Please contact me at [email protected] or by phone (828)-251-0090 xt 221

Thanks,
Andy Hughes
Tech Support Manager
Moog Music, Inc.

Hi there, Andy Hughes from the Moog Tech Lab here!!! We have updated both applications and both are currently in testing now and appear to work properly in iOS 8. We still have more testing to do before submitting them to Apple and expect to submit in a week or so. We will alert the public when they...

HI there, Andy Hughes from the Moog Tech Lab here. I am very sorry to hear that your Sub 37 arrived with a problem, we test all of our products thoroughly before they leave the factory. We will be happy to repair this issue for you under warranty. Please contact me at 1-828-251-0090 xt.221 or by ema...

Hi there, Andy Hughes from the Moog Tech Lab here. I am very sorry to hear you are having problems with your Sub 37! I will be happy to assist you in fixing this issue. I think the potentiometer for the Cutoff knob is bad and will need to be replaced. Please contact me at 1-828-251-0090 xt 221 or by...

Hi there, Andy Hughes here from the Moog Tech Lab. I have never heard of an issue quite like that which you describe, but if this "click" is in the audio path it may be that there is an issue with the digital scanning of the pots leaking noise into the audio path, or possibly an issue with...

Hi there, Andy Hughes from the Moog Tech Lab here! I am sorry the LED on your MF TREM is acting funny. You can remove the bottom plate and very gently clean the contacts on the stomp switch PCB with alcohol, this may help. If not, please contact me at 1-(828)-254-0090 ext. 221 or by email: andy@moog...

Hi there, Andy Hughes from the Moog Tech Lab here. A stuck note is commonly caused by an instrument not receiving a MIDI NOTE OFF command from a sequencer or DAW. There is a panic function you can use to stop a stuck note, simply press both of the KB OCTAVE buttons simultaneously and hold them down ...

Hi Michael, The feedback issue to which you refer is a sign that the battery you are using needs to be replaced. The LED used on the Minifooger line of pedals is an extremely low current design(consumes less than 1 mA) so it isn't a good indicator of the state of the battery as it will continue to s...

Hi there, Andy Hughes from the Moog Service Lab here. I will report this to our engineers for review, but as a general rule we suggest not running our devices through hubs for best results. Please test this issue without the hub and please let me know if it persists. You can reach me at andy@moogmus...

Hi Dohak, Andy Hughes here from the Moog Tech Lab. You have my personal apologies for this issue with the Editor and VST for the Minitaur. We are unfortunately still waiting for the new VST files from our programmer. The delay is frustrating, and I thank you in advance for your patience. You may fee...

Hi everyone,

I have made our programmer aware of these issues, and I am hoping to have more information and ideally a solution for this soon.

Thanks to all of you for your feedback and for your patience

Andy Hughes
Tech Support Manager
Moog Music, Inc.

Hi again!! Couple of other things:: 1) When doing firmware updates remove the stereo linking cable and update each unit one at a time. 2)Also, perhaps youaccidentally set the MIDI channel to a different value. Now it will only receive messages on that channel except for SYSEX messages which would ex...

Hi there! Andy from the Moog Tech Lab here!!! There are a few thing I might try as well. 1) Do a factory reset to all of the global default values(you would think that a firmware update would do this but there may be a chance your unit is getting weird MIDI CC's that are changing undesirable functio...

Hi guys, Andy from the Moog Tech Support team here. Please contact me directly at (828) 251-0090 ext. 221 or by email andy@moogmusic.com It is entirely possible that it is a power supply issue, although it could also be a failure of another board shorting power to ground causing the voltage rail to ...

Hi guys, Andy from the Moog Tech Support team here. Please contact me directly at (828) 251-0090 ext. 221 or by email andy@moogmusic.com It is entirely possible that it is a power supply issue, although it could also be a failure of another board shorting power to ground causing the voltage rail to ...