Search found 119 matches
- Thu Jul 09, 2015 3:18 pm
- Forum: Theremin Forum
- Topic: Theremini Preset Editor
- Replies: 34
- Views: 22804
Re: Theremini Preset Editor
Hi guys, Andy from Moog Tech Support here!!! Make sure you are running the newest firmware as well for best performance. You can find that here: http://www.moogmusic.com/products/etherwave-theremins/theremini#downloads-tab Thanks, Andy Hughes Service Dept. Manager Moog Music, Inc. andy@moogmusic.com
- Mon Jun 15, 2015 4:49 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Bricked Sub37 with 1.1 update
- Replies: 24
- Views: 7066
Re: Bricked Sub37 with 1.1 update
Hi Squidfood,
What is your email address??? It may have gotten sorted into spam by accident. I will be happy to look into it for you.
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
What is your email address??? It may have gotten sorted into spam by accident. I will be happy to look into it for you.
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
- Fri Jun 12, 2015 2:12 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub 37, SN, owner, location list
- Replies: 150
- Views: 53380
Re: Sub 37, SN, owner, location list
Hi Everyone, Andy Hughes from Moog Tech Support here! This thread is a very useful feedback tool for us, and if one of you fine folk are acting as curator for compiling this data, it would please me greatly if you could email me the document once in a while for my records. I will be a huge help in t...
- Tue Jun 09, 2015 3:56 pm
- Forum: Minimoog Forum
- Topic: Filter A Pole 4 no longer working
- Replies: 1
- Views: 1200
Re: Filter A Pole 4 no longer working
Hi Mads, My apologies, I checked my email and could not find your first inquiry, however I did locate an email from you in the General Support box. I will contact you immediately via email, and put you in touch with the Authorized Moog Service Center in Denmark. Sincerely, Andy Hughes Service Depart...
- Thu Jun 04, 2015 1:20 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub 37 broken Screen
- Replies: 2
- Views: 1094
Re: Sub 37 broken Screen
Hi Guiillermo,
Andy from Moog tech support here, I am already in touch with Mas Acoustics about your issue. We will help you to get this resolved as soon as possible.
Thanks,
Andy Hughes
Service Dept. Manager
Moog Music, Inc.
Andy from Moog tech support here, I am already in touch with Mas Acoustics about your issue. We will help you to get this resolved as soon as possible.
Thanks,
Andy Hughes
Service Dept. Manager
Moog Music, Inc.
- Thu May 21, 2015 1:58 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Eurorack CV in Pitch Issues - Sub Phatty
- Replies: 12
- Views: 3213
Re: Eurorack CV in Pitch Issues - Sub Phatty
Hi Guys, Andy from Moog Tech Support here!!! My apologies for any long delays in email replies as we have been having a little bit of trouble with our email server. Also, while we occasionally monitor these forums, we can't feasibly monitor every thread that gets posted. Please feel free to contact ...
- Mon May 18, 2015 11:59 am
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub 37 - Keyboard quality and playability
- Replies: 95
- Views: 81863
Re: Sub 37 - Keyboard quality and playability
Hi Guys, Andy from Moog Tech Support here!!! Subber37: My apologies that your key weight became dislodged, if you will please contact me directly at andy@moogmusic.com I can either send you a new key and walk you through the installation, or if you prefer it is possible to use super glue to reattach...
- Mon May 18, 2015 11:47 am
- Forum: Little Phatty & Slim Phatty Forum
- Topic: wood panel on the top left hand side not sitting flush
- Replies: 5
- Views: 3121
Re: wood panel on the top left hand side not sitting flush
Hi guys, Andy Hughes from Moog Tech Support here. We have a small insert that you can easily install at home that will prevent dust from getting in through that gap, as well as preventing the backlighting from the display form showing in the gap. Contact me at andy@moogmusic.com or by phone (8280-25...
- Thu May 14, 2015 10:16 am
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub 37 Mod Wheel Problem
- Replies: 9
- Views: 3408
Re: Sub 37 Mod Wheel Problem
Hey guys, Andy from Moog Tech Support here! That sounds like a calibration issue, and pretty easy to correct. I can provide you with .syx files and instructions for recalibrating the potentiometers. Please contact me directly at andy@moogmusic.com or by phone (828)-251-0090 xt. 221, 217, or 204 Than...
- Tue May 12, 2015 11:47 am
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub-37 Multiple MIDI problems
- Replies: 2
- Views: 1144
Re: Sub-37 Multiple MIDI problems
Hi Matt, Andy from Moog Tech Support here. Please contact me directly at andy@moogmusic.com or by phone (828)-251-0090 xts: 221, 217, or 204 and we will happily help you get these issues sorted. It sounds like a potentiometer calibration is in order, as well as a factory reset. Thanks, Andy Hughes S...
- Fri May 08, 2015 2:12 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Bricked Sub37 with 1.1 update
- Replies: 24
- Views: 7066
Re: Bricked Sub37 with 1.1 update
Hi there,
Andy from Moog Tech Support here!!!
Please contact us directly:
[email protected] or (828)-251-0090 xt. 221, 217, or 214
We will be happy to help you get this sorted.
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
Andy from Moog Tech Support here!!!
Please contact us directly:
[email protected] or (828)-251-0090 xt. 221, 217, or 214
We will be happy to help you get this sorted.
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
- Mon May 04, 2015 11:49 am
- Forum: Little Phatty & Slim Phatty Forum
- Topic: WTF? is shipping a warranty'd synth such a secret?
- Replies: 30
- Views: 10163
Re: WTF? is shipping a warranty'd synth such a secret?
Andy here again: Just to clarify about warranty shipping and how it works. This is from our limited warranty that is posted on our website: Moog Standard Warranty Moog warrants its products to be free of defects in materials or workmanship and conforming to specifications at the time of shipment. Th...
- Mon May 04, 2015 11:26 am
- Forum: Little Phatty & Slim Phatty Forum
- Topic: WTF? is shipping a warranty'd synth such a secret?
- Replies: 30
- Views: 10163
Re: WTF? is shipping a warranty'd synth such a secret?
Asymmetrical, My apologies, I receive literally 300 emails per week and sometimes it takes me a few days to reply to a given bit of correspondence. I searched my email box for your Forum User name, using both the correct spelling of Asymmetrical as well as the spelling you use for your handle. I cou...
- Fri May 01, 2015 12:09 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: 1.1.0 is now here!
- Replies: 81
- Views: 31411
Re: 1.1.0 is now here!
Hi guys, Andy from the Moog Tech Lab here!!! If you encounter any problems installing the new FW update, please contact us directly. My email is andy@moogmusic.com and my number is 1-828-251-0090 ext 221 You can also reach out to my technicians: Nick Montoya ext.217 nick@moogmusic.com Nate Marino ex...
- Fri May 01, 2015 11:59 am
- Forum: Subsequent 37 & Subsequent 25
- Topic: S37 - Ladder Filter Collapsing!
- Replies: 65
- Views: 16308
Re: S37 - Ladder Filter Collapsing!
My apologies guys!!! I am getting a ton of correspondence of late in regards to recent firmware releases(a bit overwhelmed!), and I will try to reply to your emails as promptly as I can. Thank you for your patience, and if you need immediate assistance call at 1-(828)-251-0090 ext 221 or ext 217 or ...