Moog Music Forum

Hi guys, Andy from Moog Tech Support here!!! Make sure you are running the newest firmware as well for best performance. You can find that here: http://www.moogmusic.com/products/etherwave-theremins/theremini#downloads-tab Thanks, Andy Hughes Service Dept. Manager Moog Music, Inc. andy@moogmusic.com

Hi Squidfood,

What is your email address??? It may have gotten sorted into spam by accident. I will be happy to look into it for you.

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.

Hi Everyone, Andy Hughes from Moog Tech Support here! This thread is a very useful feedback tool for us, and if one of you fine folk are acting as curator for compiling this data, it would please me greatly if you could email me the document once in a while for my records. I will be a huge help in t...

Hi Mads, My apologies, I checked my email and could not find your first inquiry, however I did locate an email from you in the General Support box. I will contact you immediately via email, and put you in touch with the Authorized Moog Service Center in Denmark. Sincerely, Andy Hughes Service Depart...

Hi Guiillermo,

Andy from Moog tech support here, I am already in touch with Mas Acoustics about your issue. We will help you to get this resolved as soon as possible.

Thanks,
Andy Hughes
Service Dept. Manager
Moog Music, Inc.

Hi Guys, Andy from Moog Tech Support here!!! My apologies for any long delays in email replies as we have been having a little bit of trouble with our email server. Also, while we occasionally monitor these forums, we can't feasibly monitor every thread that gets posted. Please feel free to contact ...

Hi Guys, Andy from Moog Tech Support here!!! Subber37: My apologies that your key weight became dislodged, if you will please contact me directly at andy@moogmusic.com I can either send you a new key and walk you through the installation, or if you prefer it is possible to use super glue to reattach...

Hi guys, Andy Hughes from Moog Tech Support here. We have a small insert that you can easily install at home that will prevent dust from getting in through that gap, as well as preventing the backlighting from the display form showing in the gap. Contact me at andy@moogmusic.com or by phone (8280-25...

Hey guys, Andy from Moog Tech Support here! That sounds like a calibration issue, and pretty easy to correct. I can provide you with .syx files and instructions for recalibrating the potentiometers. Please contact me directly at andy@moogmusic.com or by phone (828)-251-0090 xt. 221, 217, or 204 Than...

Hi Matt, Andy from Moog Tech Support here. Please contact me directly at andy@moogmusic.com or by phone (828)-251-0090 xts: 221, 217, or 204 and we will happily help you get these issues sorted. It sounds like a potentiometer calibration is in order, as well as a factory reset. Thanks, Andy Hughes S...

Hi there,

Andy from Moog Tech Support here!!!

Please contact us directly:

[email protected] or (828)-251-0090 xt. 221, 217, or 214

We will be happy to help you get this sorted.

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.

Andy here again: Just to clarify about warranty shipping and how it works. This is from our limited warranty that is posted on our website: Moog Standard Warranty Moog warrants its products to be free of defects in materials or workmanship and conforming to specifications at the time of shipment. Th...

Asymmetrical, My apologies, I receive literally 300 emails per week and sometimes it takes me a few days to reply to a given bit of correspondence. I searched my email box for your Forum User name, using both the correct spelling of Asymmetrical as well as the spelling you use for your handle. I cou...

Hi guys, Andy from the Moog Tech Lab here!!! If you encounter any problems installing the new FW update, please contact us directly. My email is andy@moogmusic.com and my number is 1-828-251-0090 ext 221 You can also reach out to my technicians: Nick Montoya ext.217 nick@moogmusic.com Nate Marino ex...

My apologies guys!!! I am getting a ton of correspondence of late in regards to recent firmware releases(a bit overwhelmed!), and I will try to reply to your emails as promptly as I can. Thank you for your patience, and if you need immediate assistance call at 1-(828)-251-0090 ext 221 or ext 217 or ...