Moog Music Forum

I'm not trying to be offensive to anyone person. sorry a simple explanation from someone who has had to do this would be awesome.... Something like "fill out the RMB form and tell Moog the UPS store your using, Moog will contact them so all you have to do is bring it to the store. Moog will shi...

m10k wrote:Good luck, Andy!

Whats that supposed to mean?

Why is this topic taboo? I just dont get it?

I'll email Andy directly Thanks

I've been hustling for months trying to get the money for a case and shipping.....

Its frustrating this is such a secret, is it not?

Is it a voucher or what?...... Fed Ex, UPS, USPS.....How is shipping covered?

So I got my RMA approved.......... but no message about shipping, except "Once the RMA is approved, you will receive an e-mail with packaging and shipping instructions" never got one. I even sent a another email asking about shipping still nothing......... If shipping is free will someone ...

Yeah totally

I did speak with Andy about four months ago when I first noticed mine was broken.

Very nice! BUT....... How? I called the local UPS Store and they said probably a couple hundred to ship it? I havent taken it there yet to get the exact cost. The store I bought it from told me I'd have to pay for shipping too and as that store is 3 hours drive I'm looking at the local options. I've...

It says this first thing on the Form to get repairs

"You will be charged for price of packaging plus shipping. Please contact Krystal at 828.251.0090 ext. 200 for pricing."

Yo!

How is the shipping "Paid" for?

I'm looking at a couple hundred to ship mine.........

I'm not trying to turn a profit. I'm just mad. I bought a Sub37 thats broken......I'd buy another seriously a non tribute would be ideal. I use a sub Phatty right now and I can't help but feel the white face is better for me. My box has a pic of the non tribute I stare at all the time..... Every rev...

Why discontinue your biggest selling product. Why not sell me two different colors? I'm not saying stop the tribute edition but you do know it's limited edition right, which means moog says its gonna end. If it doesn't end then that "Limited Edition" that made me jump on the boat was a &q...

White Face plate on a dark stage is the biggest reason I want one.

What ever happened to the Tribute being Limited edition. Another reason I jumped on the boat early.....Early enough to get a shitty Sub37 broken straight out the factory.....Thank for the lies Moog!

Any updates if the non tribute will be made this summer?

SN 00234
Purchased in SF at RobotSpeak 8-8-14
History: mines got all the issues discussed on the forum..... Moog will fix if I can get it to them before 8-8-15, but shipping will not be cheap , wish me luck!

I expect a Sub 37 (fresh from the factory) arriving at my local store the upcoming week. Do these units also have this flaw? Should I rather wait for the next batch/shipment 4-5 weeks from now? Even if the filter cutoff knob doesn't break during the first few months, this hardware defect could pop ...

Just got my Sub37 ATA road case! Anyone got shipping suggestions? I'm near Sacramento CA and Asheville is a long way away. I'm filting with the idea of flying it to Asheville myself, checking out the factory and music scene, and flying home with baby 100% (I hope) Anyway your not alone! my Filter kn...