Moog Music Forum

Hi there, Andy from the Moog Tech Lab here! Since your Sub is still under warranty I would suggest we get it repaired/inspected now before your warranty runs out. Please contact me directly at andy@moogmusic.com or by phone (828)-251-0090 xt. 221 Thanks, Andy Hughes Service Department Manager Moog M...

To Assymetrical:

You do not need to input any real data into the credit card fields for a warranty repair. Just put "1111" or something in each field. The CC info is for out of warranty repair customers to provide payment information.

Thanks,
Andy Hughes
Moog Tech Support

Hello Everyone, Andy from the Moog Tech Lab here. Please, if you are experiencing an issue with any of your Moog products, contact me directly and I will be more than happy to assist you with sorting out the issue. You can reach me at andy@moogmusic.com or by phone (828) 251-0090 (tech support exten...

Hi there,

Andy from the Moog Tech Support Lab here!

Yes, please contact me directly for help with this issue, it sounds like something other than the firmware has gone sideways.

[email protected] or by phone (828)-251-0090 xt 221

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.

Hello Everyone, Andy from the Moog Tech Lab here. Please, if you are experiencing an issue with any of your Moog products, contact me directly and I will be more than happy to assist you with sorting out the issue. You can reach me at andy@moogmusic.com or by phone (828) 251-0090 (tech support exten...

Hi guys, Andy from the Moog Tech Lab here. If recalibrating the pitch wheel(and other pots) is not permanently correcting the issue, and it does not appear to be an EEPROM issue as described by Amos above, then it is entirely possible that there is a defective or damaged potentiometer in the pitch w...

Hello Everyone, Andy Hughes from the Moog Tech Support lab here. We do have a new firmware and USB MIDI Driver that should rectify this problem. Windows does not offer the same support for MIDI and USB audio devices that you will find on a Mac. That being said, we have been working diligently to get...

Hi guys, Andy Hughes from the Moog Tech lab here. Please contact me directly and I can assist you with these issues, I see two different things above that have different causes most likely. My contact info is: andy@moogmusic.com or (828)251-0090 xt.221 Thanks! Andy Hughes Service Department Manager ...

Hi there, Andy from Moog Tech Support here! I am not sure who you spoke with, but we will happy to you with getting your MF-DELAY repaired. Please contact me directly at andy@moogmusic.com or by phone (828)-251-0090 x221 (or 204 or 217). Thanks, Andy Hughes Service Department Manager Moog Music, Inc.

Hi there,

Andy from Moog Tech Support here!!!

Please contact me directly at 828-251-0090 x221(or 217 or 204) or at [email protected] for assistance with this issue.

Thanks!
Andy Hughes
Service Dept. Manager
Moog Music, Inc.

Hi there, Andy from Moog Tech Support here!!! Please contact me directly at 828-251-0090 x221(or 217 or 204) or at andy@moogmusic.com for assistance with this issue. We can guide you through a reinstall of your FW which should correct this problem. Thanks! Andy Hughes Service Dept. Manager Moog Musi...

Hi Everyone, Andy from Moog Tech Support here! The Cutoff Pot on the Sub 25/37 has a much bigger knob on it and therefore it can feel like there is a little more play in the pot due to the increased moment arm acting on the pot shaft due to the increased distance to the edge of the knob. Do not worr...

Hi there, Andy from Moog Tech Support here!!! First, for best results the OSC 2 calibration should be performed as soon after the Note Calibration is complete. Second, the auto tuning algorithm is temperature sensitive, so it is really best to perform this after a full 30 minutes of warm up and to r...

Hi there, Andy from Moog Tech Support here! We will be happy to mail you a new wood side, no problem at all. Please contact me directly at andy@moogmusic.com and include the pics and your Full Name, Mailing Address, and Phone Number and we will take care of it! Thanks, Andy Hughes Service Dept. Mana...

Hi there! Andy from Moog Tech Support here. It sounds like his Theremini is being subjected to outside interference. The Theremini (and all Theremins) is susceptible to outside interference if it is too strong. Interference can come from many sources either from over the power line that it is connec...