Moog Music Forum

Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out...it probably is a firmware bug that still needs to be addressed by our firmware engineer. Andy Hughes, Service Manager andy@moogmusic.com 828-251-009...

Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out. Andy Hughes, Service Manager andy@moogmusic.com 828-251-0090 xt 221 Nate Marino natemarino@moogmusic.com xt. 204 Taylor Mott taylor@moogmusic.com xt....

Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out. Andy Hughes, Service Manager andy@moogmusic.com 828-251-0090 xt 221 Nate Marino natemarino@moogmusic.com xt. 204 Taylor Mott taylor@moogmusic.com xt....

Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out. Andy Hughes, Service Manager andy@moogmusic.com 828-251-0090 xt 221 Nate Marino natemarino@moogmusic.com xt. 204 Taylor Mott taylor@moogmusic.com xt....

Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out. Andy Hughes, Service Manager andy@moogmusic.com 828-251-0090 xt 221 Nate Marino natemarino@moogmusic.com xt. 204 Taylor Mott taylor@moogmusic.com xt....

Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out. Andy Hughes, Service Manager andy@moogmusic.com 828-251-0090 xt 221 Nate Marino natemarino@moogmusic.com xt. 204 Taylor Mott taylor@moogmusic.com xt....

Hello Everyone, Andy from Moog Tech Support here! For assistance with any issues like this please contact us directly for support: Andy Hughes, Service Manager andy@moogmusic.com 828-251-0090 xt 221 Nate Marino natemarino@moogmusic.com xt. 204 Taylor Mott taylor@moogmusic.com xt. 217 Thanks! Andy Hu...

Hello Everyone, Andy from Moog Tech Support here! For assistance with any issues like this please contact us directly for support: Andy Hughes, Service Manager andy@moogmusic.com 828-251-0090 xt 221 Nate Marino natemarino@moogmusic.com xt. 204 Taylor Mott taylor@moogmusic.com xt. 217 Thanks! Andy Hu...

Hello Everyone, Andy from Moog Tech Support here! For assistance with any issues like this please contact us directly for support: Andy Hughes, Service Manager andy@moogmusic.com 828-251-0090 xt 221 Nate Marino natemarino@moogmusic.com xt. 204 Taylor Mott taylor@moogmusic.com xt. 217 Thanks! Andy Hu...

Hello everyone!!! Here is a helpful document for correcting minor peeling in the overlays of older Voyagers: http://seamslikereality.com/moog/VoyagerOverlayReGluing.pdf However, if you are having the entire two layers of overlay and backlight peel away from the unit entirely as shown in the above po...

Hey guys, Andy from Moog Tech Support here! This does sound like a failure of the switch itself, but I have seen only a small number of Sub's out of the many thousand we have made ever have a problem like this. It will require the attention of a technician. Please contact us directly: Andy Hughes, S...

Hi Rene,

Please contact me directly for assistance at [email protected]

Where do you live?

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.

Hi there, Andy from Moog Tech Support here!!! We will be happy to help you sort out the cause of this issue. Please contact us directly for support: Andy Hughes, Service Manager andy@moogmusic.com 828-251-0090 xt 221 Nate Marino natemarino@moogmusic.com xt. 204 Taylor Mott taylor@moogmusic.com xt. 2...

Hi there, Andy from Moog Tech Support here! I am sorry you are having trouble with your theremini, and for your difficulties in reaching us. Please contact our Tech Support Department directly and we will be happy to assist you with this issue in a timely fashion: Andy Hughes, Service Manager andy@m...

Hi Guys! Andy from Moog Tech Support here! This is a common problem with Norton’s(and occasionally other anti-virus software) heuristic virus detection which simply looks for certain functionality in programs(adding .dlls, adjusting the registry etc.) and often results in false positives when people...