Moog Music Forum

Hi again, Okay, thanks for the feedback!!! I will pass this along to our firmware engineers for review, and see if they have any suggestions or ideas what might cause such a behavior. Send me an email to andy@moogmusic.com so that I have a way of getting back in touch with you!!! Thanks! Andy Hughes...

Hello Everyone!!! Andy Hughes from the Moog Tech Department here... I was able to replicate this issue with the new firmware installation that ends with an LED "frozen" either green or red using Sysex Librarian on a Mac. I was using an Emu Tab 1X1. However, I was able to fix this unit no p...

Hi there,

Here are updated files that should correct this issue!

http://www.moogconnect.net/downloads/su ... _0-WIN.zip

Thanks!

Andy Hughes
Service Department Manager
Moog Music Inc.

Hi there!!!

Here's an updated VST build with the added 64 bits that was indeed missing:

http://www.moogmusic.com/content/windows-plug

Thanks!!!

Andy Hughes
Service Department Manager
Moog Music, Inc.

Hi guys!!! Andy from the Moog Tech Support department here! No, our tech support lines are always open, but sending an email may have a certain lag time before it is addressed by one of my techs. You can always email me directly for a faster response: andy@moogmusic.com Or, if you have an urgent iss...

Hi Durutti, Andy from the Moog Service Lab here. The Slim should definitely NOT freeze up during a note calibration! This could be either a firmware issue(I would suggest doing a factory restore on the unit first) or a hardware issue that is causing the firmware to freak out...in that case I would s...

Hey M Sterling, Andy Hughes from the Moog Tech Lab here...we will be happy to get your Sub sorted out for you!!! Please contact me directly at your earliest convenience either by phone 1-828-251-0090 xt. 221 or by email andy@moogmusic.com Thanks! Andy Hughes Service Department Manager Moog Music, Inc.

Hi guys, I am sorry if you did not receive an immediate response to your email inquiries!!! We get a large volume of email, and sometimes there can be a short delay in how long it can take us to respond. There should never be a case where you do not get any response at all, and I will look into this...

Hey Guys!!! I am still monitoring this thread, and please do contact me directly for support! By phone 1-828-251-0090 xt.221 or by email andy@moogmusic.com If you send me an email, and don't get an immediate response, never fear I will contact you within a day or two. I get a lot of questions :) If ...

Hi SCD!!! Andy Hughes from Moog Tech Support here...that does sound like a hardware problem based on your description. I will be happy to assist you with a proper trouble shoot to make sure, and I can help guide you in finding an Authorized Service Center near you. I will look through my emails to s...

Facon: Andy Hughes here...I am the Service Manager for the Moog Tech Support Department. I will be happy to help you with your issue with your MF-DRIVE, anytime one of our new products fails in the field, we take it very seriously. What I will do is cover the shipping and simply replace your Minifoo...

Hi guys! Andy Hughes from the Moog Service Department here. I have not seen this issue here in the lab yet, so it is not a common issue. However, we do take any and all problems very seriously, and this sort of feedback is highly useful to us in improving our products. Anyone in this thread who has ...

Dear Synthtron: Andy Hughes, I am the manager of the Service Department at Moog Music. I am terribly sorry to hear that you are having such issues with a new Voyager Old School. We strive everyday to ensure that only the highest quality product leaves our factory, and we stand behind our products 10...

Hi There! Andy Hughes from the Moog Service Lab here. We suggest using a hot glue gun to secure the cables in place. That is the method we use here in the factory. I would remove the gaffers tape immediately to avoid the build up of unwanted residue, and then hit up the craft store for a cheap hot g...