Moog Music Forum

hi all, just thinking about ordering a reissue after much toing and froing! i will mostly be playing it via my akai ewi wind controller. with my sub 37 i output cc19 from the breath pressure which controls the filter and makes the sub super expressive. i'm thinking the way i could emulate this with ...

Hi rob,

Someone else has since told me that source are the uk distributors. It's not "the source" but Source! I still need to find their contact details though...

Cheers,

Si

So glad you got good service. I had a more nuanced experience. My first sub 37 had lots of glitches but a couple of emails to andy resulted in it being swapped for a solid replacement with no fuss. About 10 months in several of the pots started wobbling. Took ages to get a response which took me out...

moog support told me they use a piece of ribbon wrapped around the shaft then pull up gently...

andy is pretty hard to contact these days. not sure why, he used to be really fast. I gave up trying to get answers about wobbly pots on my sub 37 in the end. decided i'd just live with it and hope they don't get any worse....

wonderful - i've been stuggling with this myself and had no idea there was a setting. I'm working on a piece with more than one synth playing live sequences and getting my sub to start at exactly the right time was taxing me

yeah it's all a bit weird. when i first got a sub 37 it had lots of issues - andy was unbelievably helpful and swapped the machine out for me no problem. now i can't raise him now matter what i do - have tried here - PM and 3 different email addresses. no luck

hi steve, had mine just over a year and suddenly the pots went squelchy and wobbly about 2 months ago. have been reaching out to andy at moog for months but other than him suggesting i take it to the UK service centre I can't get any answer as to whether they would consider this something that needs...

hi m10k - i'm in the uk so have been trying electronically, but i think a phone call may be the only way. it's weird, when i signed up for the beta program, amos got my mail ok. my first sub was totally faulty and andy got all my mail and sorted that out really efficiently. just don't get why he's t...

sorry to do this but BUMP

hi andy, i didn't really want to do this on the forum but it seems to be the only place we can communicate! you kindly replied that my squelchy / wobbly pots were not correct and should be looked at by HHB, but i wanted to find out if this would be covered under warranty. the problem appeared while ...

hi again andy,

my name will show up as simon haram and the email was titled "another email address" - hope you can find it!

thanks,

simon

hi andy, i've tried replying via the PM system but the messages seem to be stuck in the outbox. I'm obviously doing something wrong. Please could you check your spam filter for me again - i don't really want to advertise my email addresses in full on here for obvious reasons... thanks si

hi andy,

i've tried to email you several times since your reply to me before Christmas but can't seem to raise you. i just need a little clarification. please can you check your spam filter for me or PM me on the forum. Thanks.

Si

Glad I'm not the only one. Just wish I could get an email through to Andy. Happy new year btw!