Search found 119 matches

by Control_Voltage
Fri May 01, 2015 9:48 am
Forum: Subsequent 37 & Subsequent 25
Topic: Sub Phatty crackling noise + sound reduction
Replies: 1
Views: 268

Re: Sub Phatty crackling noise + sound reduction

Hi there, Andy from the Moog Tech Lab here! Since your Sub is still under warranty I would suggest we get it repaired/inspected now before your warranty runs out. Please contact me directly at [email protected].com or by phone (828)-251-0090 xt. 221 Thanks, Andy Hughes Service Department Manager Moog M...
by Control_Voltage
Tue Apr 28, 2015 11:06 am
Forum: Subsequent 37 & Subsequent 25
Topic: S37 - Ladder Filter Collapsing!
Replies: 65
Views: 5575

Re: S37 - Ladder Filter Collapsing!

To Assymetrical:

You do not need to input any real data into the credit card fields for a warranty repair. Just put "1111" or something in each field. The CC info is for out of warranty repair customers to provide payment information.

Thanks,
Andy Hughes
Moog Tech Support
by Control_Voltage
Tue Apr 28, 2015 11:04 am
Forum: Subsequent 37 & Subsequent 25
Topic: S37 - Ladder Filter Collapsing!
Replies: 65
Views: 5575

Re: S37 - Ladder Filter Collapsing!

Hello Everyone, Andy from the Moog Tech Lab here. Please, if you are experiencing an issue with any of your Moog products, contact me directly and I will be more than happy to assist you with sorting out the issue. You can reach me at [email protected].com or by phone (828) 251-0090 (tech support exten...
by Control_Voltage
Mon Apr 27, 2015 11:53 am
Forum: Little Phatty & Slim Phatty Forum
Topic: Slim Phatty button problem
Replies: 5
Views: 708

Re: Slim Phatty button problem

Hi there,

Andy from the Moog Tech Support Lab here!

Yes, please contact me directly for help with this issue, it sounds like something other than the firmware has gone sideways.

[email protected] or by phone (828)-251-0090 xt 221

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
by Control_Voltage
Wed Apr 22, 2015 3:03 pm
Forum: Subsequent 37 & Subsequent 25
Topic: S37 - Ladder Filter Collapsing!
Replies: 65
Views: 5575

Re: S37 - Ladder Filter Collapsing!

Hello Everyone, Andy from the Moog Tech Lab here. Please, if you are experiencing an issue with any of your Moog products, contact me directly and I will be more than happy to assist you with sorting out the issue. You can reach me at [email protected].com or by phone (828) 251-0090 (tech support exten...
by Control_Voltage
Wed Apr 22, 2015 2:19 pm
Forum: Subsequent 37 & Subsequent 25
Topic: [Sub 37] Pitch wheel mis-calibrated?
Replies: 38
Views: 5038

Re: [Sub 37] Pitch wheel mis-calibrated?

Hi guys, Andy from the Moog Tech Lab here. If recalibrating the pitch wheel(and other pots) is not permanently correcting the issue, and it does not appear to be an EEPROM issue as described by Amos above, then it is entirely possible that there is a defective or damaged potentiometer in the pitch w...
by Control_Voltage
Wed Apr 22, 2015 2:10 pm
Forum: Taurus, Minitaur & Sirin
Topic: Minitaur Editor - Hardware Disconnected
Replies: 104
Views: 43751

Re: Minitaur Editor - Hardware Disconnected

Hello Everyone, Andy Hughes from the Moog Tech Support lab here. We do have a new firmware and USB MIDI Driver that should rectify this problem. Windows does not offer the same support for MIDI and USB audio devices that you will find on a Mac. That being said, we have been working diligently to get...
by Control_Voltage
Mon Apr 13, 2015 10:16 am
Forum: Taurus, Minitaur & Sirin
Topic: Minitaur v3.0 editor and v2.1 firmware released!
Replies: 153
Views: 55361

Re: Minitaur v3.0 editor and v2.1 firmware released!

Hi guys, Andy Hughes from the Moog Tech lab here. Please contact me directly and I can assist you with these issues, I see two different things above that have different causes most likely. My contact info is: [email protected].com or (828)251-0090 xt.221 Thanks! Andy Hughes Service Department Manager ...
by Control_Voltage
Mon Mar 09, 2015 11:15 am
Forum: Minifooger Forum
Topic: Broken MF-Delay
Replies: 4
Views: 2935

Re: Broken MF-Delay

Hi there, Andy from Moog Tech Support here! I am not sure who you spoke with, but we will happy to you with getting your MF-DELAY repaired. Please contact me directly at [email protected].com or by phone (828)-251-0090 x221 (or 204 or 217). Thanks, Andy Hughes Service Department Manager Moog Music, Inc.
by Control_Voltage
Tue Feb 24, 2015 12:24 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Sub 37 - Serious Gating Problem
Replies: 1
Views: 407

Re: Sub 37 - Serious Gating Problem

Hi there,

Andy from Moog Tech Support here!!!

Please contact me directly at 828-251-0090 x221(or 217 or 204) or at [email protected] for assistance with this issue.

Thanks!
Andy Hughes
Service Dept. Manager
Moog Music, Inc.
by Control_Voltage
Tue Feb 24, 2015 12:22 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Sub 37 - Blank LCD
Replies: 2
Views: 598

Re: Sub 37 - Blank LCD

Hi there, Andy from Moog Tech Support here!!! Please contact me directly at 828-251-0090 x221(or 217 or 204) or at [email protected].com for assistance with this issue. We can guide you through a reinstall of your FW which should correct this problem. Thanks! Andy Hughes Service Dept. Manager Moog Musi...
by Control_Voltage
Tue Feb 24, 2015 11:11 am
Forum: Subsequent 37 & Subsequent 25
Topic: Filter Knob problem (SUB 37)
Replies: 35
Views: 8592

Re: Filter Knob problem (SUB 37)

Hi Everyone, Andy from Moog Tech Support here! The Cutoff Pot on the Sub 25/37 has a much bigger knob on it and therefore it can feel like there is a little more play in the pot due to the increased moment arm acting on the pot shaft due to the increased distance to the edge of the knob. Do not worr...
by Control_Voltage
Fri Feb 20, 2015 11:02 am
Forum: Little Phatty & Slim Phatty Forum
Topic: slim phatty osc2 unstable and out of tune
Replies: 6
Views: 2314

Re: slim phatty osc2 unstable and out of tune

Hi there, Andy from Moog Tech Support here!!! First, for best results the OSC 2 calibration should be performed as soon after the Note Calibration is complete. Second, the auto tuning algorithm is temperature sensitive, so it is really best to perform this after a full 30 minutes of warm up and to r...
by Control_Voltage
Wed Feb 18, 2015 4:39 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Build question on S37
Replies: 24
Views: 2927

Re: Build question on S37

Hi there, Andy from Moog Tech Support here! We will be happy to mail you a new wood side, no problem at all. Please contact me directly at [email protected].com and include the pics and your Full Name, Mailing Address, and Phone Number and we will take care of it! Thanks, Andy Hughes Service Dept. Mana...
by Control_Voltage
Tue Feb 17, 2015 11:46 am
Forum: Theremin Forum
Topic: Theremini shaking tone
Replies: 7
Views: 2449

Re: Theremini shaking tone

Hi there! Andy from Moog Tech Support here. It sounds like his Theremini is being subjected to outside interference. The Theremini (and all Theremins) is susceptible to outside interference if it is too strong. Interference can come from many sources either from over the power line that it is connec...