Search found 119 matches

by Control_Voltage
Mon Sep 14, 2015 10:26 am
Forum: Subsequent 37 & Subsequent 25
Topic: Sub 37 build quality
Replies: 2
Views: 607

Re: Sub 37 build quality

Hi there, Andy from Moog Tech Support here!!! We will dig deep into your unit to see if there is a fault. With an analog device there is going to be a small noise floor that is present if you disable all of your sound sources and press a key, and this will become more noticeable if the Overdrive/Fee...
by Control_Voltage
Mon Sep 14, 2015 10:22 am
Forum: Subsequent 37 & Subsequent 25
Topic: Sub37 headphone uneven levels
Replies: 1
Views: 191

Re: Sub37 headphone uneven levels

Hi there, Andy from Moog Tech Support here!!! I am sorry your Sub 37 arrived less than 100% perfect after the repair! It is possible that it is a loose cable, or that there is something at fault with the jack or the circuit(though this would have been tested during the repair. Please contact us dire...
by Control_Voltage
Mon Sep 14, 2015 10:20 am
Forum: Subsequent 37 & Subsequent 25
Topic: Sub 37 display screen crooked.. normal?
Replies: 2
Views: 642

Re: Sub 37 display screen crooked.. normal?

Hi there, Andy from Moog Tech Support here!!! I am sorry your Sub 37 arrived less than 100% perfect! It is possible to adjust the positioning of the screen at home with a little guidance from one of our technicians. Please contact us directly for support with this issue: Andy Hughes, Service Manager...
by Control_Voltage
Mon Aug 31, 2015 12:03 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Sub37 Keys seem to be turning yellow
Replies: 14
Views: 1953

Re: Sub37 Keys seem to be turning yellow

Hello Everyone, Andy from Moog Tech Support here!!! It is definitely unusual for keys to discolor this quickly on a synthesizer, and we will be happy to replace the keyboard for you if this is happening on a Sub Phatty or Sub 25. As noted above, this usually occurs due to exposure to sunlight, or du...
by Control_Voltage
Mon Aug 31, 2015 11:39 am
Forum: Subsequent 37 & Subsequent 25
Topic: [Sub 37] Pitch wheel mis-calibrated?
Replies: 38
Views: 4107

Re: [Sub 37] Pitch wheel mis-calibrated?

Hi guys, Andy from the Moog Tech Lab here. If recalibrating the pitch wheel(and other pots) is not permanently correcting the issue, and it does not appear to be an EEPROM issue as described by Amos above, then it is entirely possible that there is a defective or damaged potentiometer in the pitch w...
by Control_Voltage
Fri Aug 28, 2015 4:13 pm
Forum: Theremin Forum
Topic: problems with calibration?
Replies: 2
Views: 1000

Re: problems with calibration?

Hi there,

Andy from Moog Tech Support here! Please contact us directly for support with this issue:

Andy Hughes, Service Manager
[email protected]
828-251-0090 xt 221

Nate Marino
[email protected]
xt. 204

Taylor Mott
[email protected]
xt. 217

Thanks,
Andy Hughes
Moog Music, Inc.
by Control_Voltage
Mon Aug 24, 2015 11:28 am
Forum: Little Phatty & Slim Phatty Forum
Topic: Problems With First Moog: Unresponsive knobs - strange noise
Replies: 1
Views: 872

Re: Problems With First Moog: Unresponsive knobs - strange n

Hi Andy,

Moog Tech Support here!

Please contact us directly for support with this issue:

Nate Marino
[email protected]
828-251-0090 xt. 204

Taylor Mott
[email protected]
828-251-0090 xt. 217

Thanks,
Andy Hughes, Service Manager
[email protected]
xt 221
by Control_Voltage
Wed Aug 19, 2015 2:59 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Sub 37 display issues
Replies: 12
Views: 1339

Re: Sub 37 display issues

Hi guys! Andy from Moog Tech Support here. TerrorBoss, please contact us directly and we can assist you with getting this issue sorted out. Andy Hughes, Service Manager [email protected].com 828-251-0090 xt 221 Nate Marino [email protected].com xt. 204 Taylor Mott [email protected].com xt. 217 Thanks...
by Control_Voltage
Wed Aug 19, 2015 11:21 am
Forum: Subsequent 37 & Subsequent 25
Topic: Sub 37 Issues (Arpeggiator and Bank Selection)
Replies: 8
Views: 1074

Re: Sub 37 Issues (Arpeggiator and Bank Selection)

Hi Guys, Andy from Moog Tech Support here!!! Feel free to call or email us for support with these sorts of issues, sometimes these are quite simple to suss out over the phone: Andy Hughes, Service Manager [email protected].com 828-251-0090 xt 221 Nate Marino [email protected].com xt. 204 Taylor Mott...
by Control_Voltage
Fri Aug 07, 2015 9:55 am
Forum: Subsequent 37 & Subsequent 25
Topic: Sub Phatty Oscillator 2 Wave Problems
Replies: 1
Views: 187

Re: Sub Phatty Oscillator 2 Wave Problems

Hi ElektroMoog,

Andy from Moog tech Support here.

This could be either a calibration issue related to the pot, or possibly a hardware issue.

Please contact me directly for further support: [email protected] or by phone 828-251-0090 xt 221 or 204 or 217.

Thanks,
Andy Hughes
Moog Tech Support
by Control_Voltage
Tue Aug 04, 2015 11:02 am
Forum: Minimoog Forum
Topic: Moog Voyager Problems
Replies: 35
Views: 17160

Re: Moog Voyager Problems

Hello Everyone, Andy from Moog Tech Support here. As per a recent letter sent to all registered Voyager owners, we are aware of possible issues with certain Voyagers: To Registered Owners of the Minimoog Voyager: Thank you for being a Moog customer and owning our finest hand-built analog synthesizer...
by Control_Voltage
Mon Aug 03, 2015 5:03 pm
Forum: Subsequent 37 & Subsequent 25
Topic: [Sub 37] Pitch wheel mis-calibrated?
Replies: 38
Views: 4107

Re: [Sub 37] Pitch wheel mis-calibrated?

Hi guys, Andy from the Moog Tech Lab here. If recalibrating the pitch wheel(and other pots) is not permanently correcting the issue, and it does not appear to be an EEPROM issue as described by Amos above, then it is entirely possible that there is a defective or damaged potentiometer in the pitch w...
by Control_Voltage
Fri Jul 17, 2015 10:54 am
Forum: Minimoog Forum
Topic: Low F key only triggers on note off
Replies: 4
Views: 610

Re: Low F key only triggers on note off

Hi Sofine,

Andy from Moog Tech Support here!

My apologies, I have not received any emails from you, so please contact me directly at [email protected] and I will be happy to help you with sorting this issue out.

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.