Search found 119 matches

by Control_Voltage
Thu Nov 05, 2015 11:24 am
Forum: Subsequent 37 & Subsequent 25
Topic: Anyone else have this issue with their Sub37?
Replies: 21
Views: 1682

Re: Anyone else have this issue with their Sub37?

Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out...it probably is a firmware bug that still needs to be addressed by our firmware engineer. Andy Hughes, Service Manager [email protected].com 828-251-009...
by Control_Voltage
Thu Nov 05, 2015 11:23 am
Forum: Subsequent 37 & Subsequent 25
Topic: Sub 37 headphone jack crackling and distorted
Replies: 7
Views: 1060

Re: Sub 37 headphone jack crackling and distorted

Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out. Andy Hughes, Service Manager [email protected].com 828-251-0090 xt 221 Nate Marino [email protected].com xt. 204 Taylor Mott [email protected].com xt....
by Control_Voltage
Mon Nov 02, 2015 4:30 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Sub 37 - not sounding well...
Replies: 10
Views: 809

Re: Sub 37 - not sounding well...

Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out. Andy Hughes, Service Manager [email protected].com 828-251-0090 xt 221 Nate Marino [email protected].com xt. 204 Taylor Mott [email protected].com xt....
by Control_Voltage
Fri Oct 23, 2015 3:53 pm
Forum: Minifooger Forum
Topic: MF Delay Problem
Replies: 9
Views: 8453

Re: MF Delay Problem

Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out. Andy Hughes, Service Manager [email protected].com 828-251-0090 xt 221 Nate Marino [email protected].com xt. 204 Taylor Mott [email protected].com xt....
by Control_Voltage
Fri Oct 23, 2015 2:50 pm
Forum: Minimoog Forum
Topic: One of my filters disappeared
Replies: 16
Views: 6856

Re: One of my filters disappeared

Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out. Andy Hughes, Service Manager [email protected].com 828-251-0090 xt 221 Nate Marino [email protected].com xt. 204 Taylor Mott [email protected].com xt....
by Control_Voltage
Fri Oct 23, 2015 2:17 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Sub Phatty Osc1 Octave Selector Not Working
Replies: 5
Views: 607

Re: Sub Phatty Osc1 Octave Selector Not Working

Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out. Andy Hughes, Service Manager [email protected].com 828-251-0090 xt 221 Nate Marino [email protected].com xt. 204 Taylor Mott [email protected].com xt....
by Control_Voltage
Fri Oct 16, 2015 12:00 pm
Forum: Minimoog Forum
Topic: Voyager Issues
Replies: 5
Views: 1917

Re: Voyager Issues

Hello Everyone, Andy from Moog Tech Support here! For assistance with any issues like this please contact us directly for support: Andy Hughes, Service Manager [email protected].com 828-251-0090 xt 221 Nate Marino [email protected].com xt. 204 Taylor Mott [email protected].com xt. 217 Thanks! Andy Hu...
by Control_Voltage
Fri Oct 16, 2015 9:48 am
Forum: Subsequent 37 & Subsequent 25
Topic: Sub37 - Resonance knob failure
Replies: 7
Views: 742

Re: Sub37 - Resonance knob failure

Hello Everyone, Andy from Moog Tech Support here! For assistance with any issues like this please contact us directly for support: Andy Hughes, Service Manager [email protected].com 828-251-0090 xt 221 Nate Marino [email protected].com xt. 204 Taylor Mott [email protected].com xt. 217 Thanks! Andy Hu...
by Control_Voltage
Fri Oct 16, 2015 9:46 am
Forum: Taurus, Minitaur & Sirin
Topic: Dancing Filter Knob
Replies: 4
Views: 1527

Re: Dancing Filter Knob

Hello Everyone, Andy from Moog Tech Support here! For assistance with any issues like this please contact us directly for support: Andy Hughes, Service Manager [email protected].com 828-251-0090 xt 221 Nate Marino [email protected].com xt. 204 Taylor Mott [email protected].com xt. 217 Thanks! Andy Hu...
by Control_Voltage
Tue Oct 13, 2015 12:32 pm
Forum: Minimoog Forum
Topic: Changing the backlight EL panel
Replies: 8
Views: 902

Re: Changing the backlight EL panel

Hello everyone!!! Here is a helpful document for correcting minor peeling in the overlays of older Voyagers: m However, if you are having the entire two layers of overlay and backlight peel away from the unit entirely as shown in the above post, this will require the attention of an Authorized Moog ...
by Control_Voltage
Tue Oct 06, 2015 12:33 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Sub Phatty: OCTAVE knob problem
Replies: 28
Views: 9336

Re: Sub Phatty: OCTAVE knob problem

Hey guys, Andy from Moog Tech Support here! This does sound like a failure of the switch itself, but I have seen only a small number of Sub's out of the many thousand we have made ever have a problem like this. It will require the attention of a technician. Please contact us directly: Andy Hughes, S...
by Control_Voltage
Tue Oct 06, 2015 12:29 pm
Forum: Subsequent 37 & Subsequent 25
Topic: Sub 37 Mod Wheel Problem
Replies: 9
Views: 852

Re: Sub 37 Mod Wheel Problem

Hi Rene,

Please contact me directly for assistance at [email protected]

Where do you live?

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
by Control_Voltage
Mon Sep 21, 2015 3:12 pm
Forum: Minifooger Forum
Topic: Drive pedal gain knob holding sound eliminating attack.
Replies: 3
Views: 2981

Re: Drive pedal gain knob holding sound eliminating attack.

Hi there, Andy from Moog Tech Support here!!! We will be happy to help you sort out the cause of this issue. Please contact us directly for support: Andy Hughes, Service Manager [email protected].com 828-251-0090 xt 221 Nate Marino [email protected].com xt. 204 Taylor Mott [email protected].com xt. 2...
by Control_Voltage
Fri Sep 18, 2015 4:45 pm
Forum: Theremin Forum
Topic: Poor response
Replies: 1
Views: 830

Re: Poor response

Hi there, Andy from Moog Tech Support here! I am sorry you are having trouble with your theremini, and for your difficulties in reaching us. Please contact our Tech Support Department directly and we will be happy to assist you with this issue in a timely fashion: Andy Hughes, Service Manager [email protected]...
by Control_Voltage
Fri Sep 18, 2015 4:24 pm
Forum: Taurus, Minitaur & Sirin
Topic: Minitaur software upgrade
Replies: 2
Views: 852

Re: Minitaur software upgrade

Hi Guys! Andy from Moog Tech Support here! This is a common problem with Norton’s(and occasionally other anti-virus software) heuristic virus detection which simply looks for certain functionality in programs(adding .dlls, adjusting the registry etc.) and often results in false positives when people...